I picked up at the alamo off site lot on wed. 12/5 dropped of at airport on saturday, no problem, took about 5 minutes. I rented from L&M last time, they told me they could beat dollars rate, they did by $1.50, they gave me a daewoo, small car, the return was a hassel, it tooks about 20 minutes, then i had to go inside and get my receipt. Hopefully they have this straightened out by now.