I called the passholder number on Friday. After 2 hours and 44 minutes and 2 different cast members, I was placed on the call back list to purchase new annual passes. The 2nd person I spoke to was very helpful and knowledgeable. He looked us up and saw when our passes expired. (I had received the partial refund for mine, but my 10 yo daughter's pass had never been cancelled. I thought it would be cancelled along with mine but it wasn't.) He said our passes would not be reinstated, but that we would be able to purchase new annual passes. He very politely told me I could be waiting up to 30 days for the call. Although, from what I have read on the forums here, people have been getting called 9 days, 10 days, or a couple weeks later. It may possibly depend on when your trip is??