did you call the 407-939-7679 number?Thank You Thank You Thank You to all the people suggesting a phone call.
After no movement at all online, I made the call- after 4 or 5 busy signals I got through right away and bought my pass without any difficulty. Yayyyyy!!! Good luck to everyone still trying! See ya in the parks!
Question regarding the Florida Resident passes. Do you provide proof of Florida residency at the time of purchase or when you activate the pass. I'm about a month away from closing on our Florida house so I have a contract and an address but not yet a true resident.
Yes!did you call the 407-939-7679 number?
It seems like if you are buying a new pass, they can help you right away on the phone. If you need to upgrade then they need to send you to ticket services and it takes much longer. Either that or I am just very unlucky with getting the right cast member the first time.
See my post above - friend had to upgrade and got transferred but was able to do so after waiting on hold for a while. You’ve got this! Just have to be patientI called 407-939-7679 and got through in less than 5 minutes but the CM transferred me when I said I wanted to upgrade an unused PH ticket associated with MDE. Was anyone able to upgrade an existing ticket through this number without being transferred? (I am still on hold after the transfer).
I wasn't. I called as soon as they opened and got through after about 10-15 busy/call-failed attempts. My initial hold time was maybe 15 minutes, but once the first CM heard I was upgrading, he transferred me. My hold time in the second queue was about 1 1/2 hours, but they finally did answer, the CM was very helpful, and I got my AP.I called 407-939-7679 and got through in less than 5 minutes but the CM transferred me when I said I wanted to upgrade an unused PH ticket associated with MDE. Was anyone able to upgrade an existing ticket through this number without being transferred? (I am still on hold after the transfer).