The tea is not sweetened. There is sugar, equal, and pink packs if you ask for it. It is not fresh brewed tea, for those who know what a difference there can be!!! You can order hot tea in restaurants and choose the tea from a variety available at each server's station. Guess we could have ordered hot tea, brewed it, and then ordered ice. Never got that much nerve, although we really got spoiled for the personal service.