tl;dr: I'm subscribed to receive Disney marketing emails, but have stopped getting them from the entire company. The tech support folks haven't found answers. Looking for solutions! Has anyone else had this issue and how did you solve it?
I'm having some issues with receiving marketing messages from Disney. I have a Disney Account that's at least 10 years old, and I've done so much with this account, using it at WDW, Disneyland, ESPN, Disney Movie Rewards, D23, and more.
About three years ago, I stopped receiving all Disney marketing messages. I know my account can still receive anything that's not marketing-related. Resort reservations, ADR confirmations, FastPass notifications, etc. are all coming through with no problem. But I can't get any special offers, passholder mailings, newsletters, or other marketing from any Disney business.
I've talked to tech support people via email, webform, and phone from both WDW and Disneyland about a dozen times. I've also corresponded with "Disney Support" which is a more central team. We have:
1. checked my spam folder to confirm nothing was going there
2. visited the Disney Privacy Choices website to confirm that I'm subscribed
3. checked on their internal computer system to confirm that I'm subscribed
4. unsubscribed and resubscribed (it can take up to 60 days apparently, but still hasn't worked)
5. tried to subscribe again from the individual websites
6. changed my email address to another one, to see if my new address would be unblocked
Unfortunately, each time, they're just sending me to another department which has the same issues. I'm still trying to escalate this issue. Usually, people don't want to receive spam. However, in this case, I'm really interested in getting Disney marketing emails and they won't let me. It's been quite frustrating. Something is just blocking me across the entire business.
Has anyone else had this issue? Did you fix it, and how? Thanks so much!
I'm having some issues with receiving marketing messages from Disney. I have a Disney Account that's at least 10 years old, and I've done so much with this account, using it at WDW, Disneyland, ESPN, Disney Movie Rewards, D23, and more.
About three years ago, I stopped receiving all Disney marketing messages. I know my account can still receive anything that's not marketing-related. Resort reservations, ADR confirmations, FastPass notifications, etc. are all coming through with no problem. But I can't get any special offers, passholder mailings, newsletters, or other marketing from any Disney business.
I've talked to tech support people via email, webform, and phone from both WDW and Disneyland about a dozen times. I've also corresponded with "Disney Support" which is a more central team. We have:
1. checked my spam folder to confirm nothing was going there
2. visited the Disney Privacy Choices website to confirm that I'm subscribed
3. checked on their internal computer system to confirm that I'm subscribed
4. unsubscribed and resubscribed (it can take up to 60 days apparently, but still hasn't worked)
5. tried to subscribe again from the individual websites
6. changed my email address to another one, to see if my new address would be unblocked
Unfortunately, each time, they're just sending me to another department which has the same issues. I'm still trying to escalate this issue. Usually, people don't want to receive spam. However, in this case, I'm really interested in getting Disney marketing emails and they won't let me. It's been quite frustrating. Something is just blocking me across the entire business.
Has anyone else had this issue? Did you fix it, and how? Thanks so much!