Can't review my booking at all

[mevelandry]

Hi!

Every time I log in on the website, I only see the dates of my sailing. I can't even see my balance, type of room, cabin number, nothing... Anybody else has that kind of problem or knows how to fix it?

Thanks in advance!

 

[starvenger]

The "wonderful" RC website strikes again...

If you click on "Stateroom details & eDOCSs" it should open a pop-up window with your stateroom and eDocs (which will probably have nothing):



I don't see a balance either. I'm assuming that since I booked through a TA that the website doesn't bother showing that.

If you have OBC it should show up if you click on the Cruise Planner

 

[mevelandry]

The "wonderful" RC website strikes again...

If you click on "Stateroom details & eDOCSs" it should open a pop-up window with your stateroom and eDocs (which will probably have nothing):
View attachment 319320
View attachment 319319

I don't see a balance either. I'm assuming that since I booked through a TA that the website doesn't bother showing that.

If you have OBC it should show up if you click on the Cruise Planner
View attachment 319321

When I click on Stateroom Details and e-docs, all I see is our names. :/

 

[starvenger]

Wondering now if this is a snafu or some sort of lag in processing. You booked this a while ago, right?

 

[mevelandry]

Wondering now if this is a snafu or some sort of lag in processing. You booked this a while ago, right?

Yes and it's been like that for the last months.

 

[starvenger]

I think you need to call them up, because this doesn't seem right at all.

 

[msjprincess]

The "wonderful" RC website strikes again...

If you click on "Stateroom details & eDOCSs" it should open a pop-up window with your stateroom and eDocs (which will probably have nothing):
View attachment 319320
View attachment 319319

I don't see a balance either. I'm assuming that since I booked through a TA that the website doesn't bother showing that.

If you have OBC it should show up if you click on the Cruise Planner
View attachment 319321

I booked direct and I don'tr see a balance either. I'm still using the back door to get to the old page where I can see my balance. But I do see my room number when I click on edocs.

 

[mevelandry]

I booked direct and I don'tr see a balance either. I'm still using the back door to get to the old page where I can see my balance. But I do see my room number when I click on edocs.

How can you access the back door?

 

[starvenger]

It was on the old thread, courtesy of @msjprincess - https://secure.royalcaribbean.com/mycruises/processLogin.do