I concure with arkansasdisneyfan as I, too, called Monday a.m. for 2/6 - began dialing at 6:59 - got "we are closed" - hung up & hit redial - twice - 3rd time got the greeting - hit 1, then 1 again - got a very nice young man that booked our party of 6 for 8:30 a.m. (hey, arkansasdisneyfan - wave to us!!)
I ALSO tried this morning as I needed a back-up PS. Same thing only I was calling from both my cell and home phone. Funny, there is a delay on the cell and, though I was alternating the redials - a CM answered on BOTH LINES AT THE SAME TIME - so I hung up the home phone and made another PS on my cell (no long distance fees)!
How bazzare was that for the first times I had ever tried? Anyway, I now find that I DO NOT NEED the 10:20 PS I made this morning (for Wed 2/9) if someone is in need? I have not yet cancelled them. Not sure how this works - do I give someone the PS number and they call and change the 'charge info' and PS name?