Sent an email to member satisfaction on June 2nd. Got an immediate auto reply my email had been received.
No reply as of June 17th, so sent a reply to their auto reply asking when I should expect an answer to the questions I asked in my email. Received a reply from member satisfaction saying my correspondence had been sent to member services. Since I thought my email may have gotten lost in the transfer, I sent the same information and request for a response on June 17th using the "contact us" link on the member website. I thought that link went to MS. It has now been 30 days since my original email and I have not received an answer to the question I asked.
HORRIBLE customer service. or as
@_auroraborealis_ pointed out, I should have said HORRIBLE Member Service to not reply to emails.
Does anyone know if there is a way I can send my email a 3rd time directly to member services without using the contact us link on the member website?