Me- Mom, 43 yo
DH- Dad, 42 yo
DS- rollercoaster freak 10 yo
DS- anything freak 2 1/2 yo
Well, here goes!
We live 3 hours ( 4 if you go the speed limit) from orlando, so we left around 8:30 am sunday morn. and arrived at HRH around 11:45. Absolutely beautiful driving in there and we pulled up to the front to go get our fotl keys. Really nice guys out front, very helpful and attentive. We went in to the front lobby and waited about 10 minutes in line to check in. The guy who took care of us told us that our room was ready! That was great. I gave him our lowes numbers because he did not have them in the computer. I asked if an upgrade was available and he immediately said, "I am sorry, but all of the rooms were already full", considering that he did not even check the computer screen, I guess that it was just an automatic response. That was ok with us, we only had 4 people and didn't need the extra couch. I told him that we preferred cookies and milk for our snack and he said ok. Well, we then stood there about 20 minutes while he attempted to make our room keys. I think he was new, and maybe not well trained because he finally gave up and went and got someone to help. He did NOT ask for our entertainment card. And neither did the man who came to help him.
Kids were getting antsy to get to the park, so we took luggage to room, we were in a poolview room 3148, which is same floor as the lobby, but it seemed like we walked and walked and walked to get there. Music inside hotel and out was wonderful. The maid was outside of our room cleaning the one across from us, so I peaked in to see what the garden view was like. Very nice. We went in our room, which by the way, was very clean, and of course our 10 yo ds just had to look in the minibar. DH grabbed a beer (too much car time with the kids, LOL), poured it in a rugrats cup from the car and off to the park we went. I just ran out of typing space!
Barb
DH- Dad, 42 yo
DS- rollercoaster freak 10 yo
DS- anything freak 2 1/2 yo
Well, here goes!
We live 3 hours ( 4 if you go the speed limit) from orlando, so we left around 8:30 am sunday morn. and arrived at HRH around 11:45. Absolutely beautiful driving in there and we pulled up to the front to go get our fotl keys. Really nice guys out front, very helpful and attentive. We went in to the front lobby and waited about 10 minutes in line to check in. The guy who took care of us told us that our room was ready! That was great. I gave him our lowes numbers because he did not have them in the computer. I asked if an upgrade was available and he immediately said, "I am sorry, but all of the rooms were already full", considering that he did not even check the computer screen, I guess that it was just an automatic response. That was ok with us, we only had 4 people and didn't need the extra couch. I told him that we preferred cookies and milk for our snack and he said ok. Well, we then stood there about 20 minutes while he attempted to make our room keys. I think he was new, and maybe not well trained because he finally gave up and went and got someone to help. He did NOT ask for our entertainment card. And neither did the man who came to help him.
Kids were getting antsy to get to the park, so we took luggage to room, we were in a poolview room 3148, which is same floor as the lobby, but it seemed like we walked and walked and walked to get there. Music inside hotel and out was wonderful. The maid was outside of our room cleaning the one across from us, so I peaked in to see what the garden view was like. Very nice. We went in our room, which by the way, was very clean, and of course our 10 yo ds just had to look in the minibar. DH grabbed a beer (too much car time with the kids, LOL), poured it in a rugrats cup from the car and off to the park we went. I just ran out of typing space!
Barb
