- Joined
- Jul 7, 2010
We sent them pictures of the box (twin/full/queen), pictures of the instruction sheet (showing which holes to use for twin/full/queen) and a picture of the assembled frame sitting on TOP of the mattress clearly showing how much narrower the frame was than the bed. The Beautyrest supervisor still insisted it was impossible - they only have the "one size fits all" Hollywood frame. I GAVE UP.
We ran out today to a local bedding store (which only reopened today) and bought a king frame (ironically also a Hollywood frame, but one that goes up to king size).
Who is above the manager... >_> That is crazy that you had to go but another frame. I'm so sorry... can you at least return the other frame? This definitely makes me less likely to purchase one... (I'm waiting for your and @SteveH 's reviews).