Here is the text of the email (name and reservation number redacted - everything else is exactly as emailed)
"05/13/2020
Reservation #:
Dear XXXX,
All of us at
Disney Cruise Line hope you and your family are staying well. While COVID-19 continues to impact all our lives, we are inspired daily by the stories of care, compassion and resilience around the globe.
With the wellbeing of our Guests and team members as our top priority and in line with direction from health experts and government officials,
Disney Cruise Line is extending the suspension of
Disney Magic departures through Sunday, July 26, 2020. This means that your sailing has been cancelled.
In light of this cancellation, we are offering you the choice of a 125% future cruise credit to be used for a future sailing within 15 months of your original sail date, or a full refund. The credit has been automatically added to your account.
Once you have decided on an alternate sail date, please contact your
travel agent. Your agent may place a reservation on hold for you by applying this credit as a payment option when booking a new reservation online. The
Adventures by Disney Northern Europe Cruise package or London Escape package you purchased as part of this vacation will automatically be refunded back to your original form of payment.
Thank you for your patience and understanding. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.
Sincerely,
The Cast and Crew
Disney Cruise Line
*The Future Cruise Credit is equal to 125% of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. The FCC is only valid for sailings departing within 15 months of your original sailing. Your original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable, has no cash value and may be divided across multiple sailings. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If you end up not being able to use the FCC, you will be eligible for a refund up to the amount of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC."