Ok, I'm super late posting this, but wanted to write about my experience at YC over Thanksgiving week (moved in to our newly built house less a week before we left, came back to a nightmare I've been dealing with since, at least the trip was good). Anyway, I'll try to make this short-ish (no promises). So I'll backstory and remind about why some of this stuff happened: in August I took a solo trip and stayed at YC which was a NIGHTMARE of a trip. Nothing worked in my room (only one USB outlet and the fridge was broken), super loud neighbors (fighting all the time and then they got the kid a whistle of all things which increased the fighting), and only one of my MB would work and the front desk pretty much was like "tough, maybe you shouldn't have so many MB" even though I had disabled all but 4 they pretty much said "pick one and stop bugging us about it". Got in touch with the manager and they were making excuses left and right, promised to fix stuff and didn't do it, and the food situation was not good (left me standing at the market in tears on my last morning, super embarrasing). I get one of those nice "tell us about your stay!" emails so I told them, and I sent an email to guest services which hopped everyone in to action.
Cue this trip with my DH, rescheduled anniversary trip without the kids. We drive up around 9:30am and my favorite old guard man is standing there, I love him, I just wish I wasn't so bad with names. He gets all nervous when he pulls up my name on his tablet, starts fumbling words, and directs us to pull up to the building and not park. We do just that and there are like 6 people (bell services guys, a few people with tablets, and a guy in a suit) waiting outside the front door.....and no other guests to be seen so my DH is like "what did you do?!!!!".... oh dear. We get out of the car and they start scrambling to get our bags, asking us questions about our travels, can they get us anything; it was all very overwhelming tbh after 6.5 hours in the car. We went to park the car and came back to meet the manager and a lady with a tablet, we were assured that our room was ready and it was perfect, lady with the tablet wanted to get us celebration buttons but manager said "already taken care of, got a little pixie dust..." . Everyone besides the manager were falling over themselves trying to help us, and for a moment I felt bad about it, and then I remembered how bad the last stay was and stopped feeling bad. We talked to the manager for a little while longer and he walked us to the elevators. We went up to our room which was literally just before you got to the room I had in August, room 4123, and there was a lady in a pantsuit who said she was "just sanitizing the floors" lol, and then she came out and made me check my MB in front of her, then DH. Both worked, and I had zero issues the rest of the trip even though I had an extra band or two than the August trip. So they CAN make it work, the guy last time just didn't want to do it. We go in and there are chocolates in a gold box, bottles of water, and a wrapped present on the dresser (a pretty picture frame that I know I saw in at least one shop at CR) with a card, and it was a king bed room with an extra deep balcony and a view of the water and Boardwalk (sooooooooo nice at night). We also had zero neighbors in the one room next to us until the last full day we were there on an 8 day trip, which was insanely glorious given YC thin walls.
Overall nothing else noteworthy, but we did decide after one issue at the market at A&C that we would just skip it. CM could not figure out how to ring up an iced coffee beverage without charging me $50+ for it, and even though I ended up with a free drink at the end of that 20 minute debacle we decided to just skip it as a food option. We did love ordering food from A&C to go and eating in our room/balcony, that's the best thing that has come about since my August trip, but breakfast is definitely the best meal there as we were unimpressed by the dinner options (they weren't bad, but overpriced for what they were for sure). DH had never stayed at an Epcot area resort, and it made his return after a 3 year break well worth it (he had never been to HS! OMG, how did I let that happen!?), so being in walking distance was awesome. Don't know if I'll stay at YC again, never say never, but at least they made things right from the last visit.
Also to note: it would have been a good visit even if they weren't falling all over us and giving us chocolates and gifts, they definitely worked on some of their problems.