I just got back today from Orlando, and I found Fl Tours to be clean, efficient, and polite, and they were there waiting for us when our plane arrived at 10 pm. on March 27. We met him at baggage claim, and paid him when we got to Disney. The driver was at BCV bright and early this morning at 8:45 for our 9 am pick-up time. We had no receipt for our payment, but they accepted on faith that we had paid the first driver, which we had. I would definitely use them again. By contrast, my daughter and friends used MEARS to get out to Disney, and everything that could go wrong, did. Their experience was a disaster for them, and really put a damper on their trip. It's really worth the couple of extra dollars to go with Fl tours, and they were wonderful! Don't forget to print off the coupon on the web site for $5 off.