To save everyone the hassle we had with our Flex Passes. We used our Marriott Points to obtain certificates for Orlando Flex Passes. First, Seaworld refused to honor our certificates, told us we had to redeem these at Universal, clearly stated it would be honored at all parks. Finally an employee sitting outside customer service heard our problems and took care of the matter herself (we were a party of 8 and 4 had already gone into the Park).
Day 2, we arrive at IOA only to find our Flex Passes invalid, told to go wait in line at CS and they would help us. We start talking to people waiting in line and find out...90% of the people in line had their Flex Passes Issued at Seaworld. I would guess that there were approximately 50 people ( as the group in front of us was a group of 20). All Universal could do was issue us a 4 day pass, good for IOA, US, CW and WW, unlimited admission and we needed to return to Seaworld to get our Flex Passes reissued. MY DH left the park early to return to Seaworld, got new Flex Passes....
DAY 3...Passes again did not work. Since we had our Universal Passes, we gained entry, went to CS and explained all we had gone through. They reissued Flex Passes and gave us passes for unlimited Express Passes for the day. Seaworld offered us nothing for all our troubles.
FYI...please either purchase your Flex Passes through one of the discounters that have been recommended through this message board or only purchase at Universal. We were told on Day 3, that this is a common occurance with Flex passes purchased at Seaworld.
Day 2, we arrive at IOA only to find our Flex Passes invalid, told to go wait in line at CS and they would help us. We start talking to people waiting in line and find out...90% of the people in line had their Flex Passes Issued at Seaworld. I would guess that there were approximately 50 people ( as the group in front of us was a group of 20). All Universal could do was issue us a 4 day pass, good for IOA, US, CW and WW, unlimited admission and we needed to return to Seaworld to get our Flex Passes reissued. MY DH left the park early to return to Seaworld, got new Flex Passes....
DAY 3...Passes again did not work. Since we had our Universal Passes, we gained entry, went to CS and explained all we had gone through. They reissued Flex Passes and gave us passes for unlimited Express Passes for the day. Seaworld offered us nothing for all our troubles.
FYI...please either purchase your Flex Passes through one of the discounters that have been recommended through this message board or only purchase at Universal. We were told on Day 3, that this is a common occurance with Flex passes purchased at Seaworld.