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To book the flight we want (long haul Canada to US, or from one state to another) would require
35 000 points a person which is a lot of points to accumulate (esp for our family of 5), so we book a short haul flight (within a province or in our case within a state --NY) which only requires 15 000 points per person (which =$350). With RBC travel some airlines like Southwest you cannot book just with points. Rather how it works is-- you find the flights you want on their (SW) site call RBC travel rewards to open a file and give them the flight info, then you go ahead and book your flight with SW paying with visa and submit your information from SW (confirmation) to RBC and then your visa is reimbursed after a few business days. Then we cancel the "dummy" flight and use the funds to book what we want , this way we can travel more often using less points. Hope that makes sense.