In all fairness to our TA and me, I just went back to review the booking process. For standard rooms at GF it says “2 Q or a K”. At any hotel I have ever stayed at, if you have a preference stated, they meet it. Certainly we checked in early enough, certainly we made the preference known both on the reservation and in person several times. It’s not beyond the realm of normal expectations to receive the room we requested, and certainly to be able to request such without getting major attitude from the person on the phone, or waiting over 1/2 hour for word back. I was not asking for a refund, I was asking for a room in our room type booked.
And, quite honestly, I would have had better service from any standard Hilton or Marriott, even if they were unable to accommodate. If I were staying club level in any chain, even more so. Disney dropped the ball in their response to me, in tone, in timeliness, and in execution. There is also no excuse for having a room adjacent to the kitchen like that. It should be storage and nothing more. The further out I get from it, the more aggravating it is, actually. When you pride yourself on guest experience, especially on a premium level at your premium resort, it’s an issue when you fail at that experience. Had the person I spoke to been pleasant, had there truly have been no rooms available, had they not then put us in an awful room, different story. But, I stand by being upset that at a premium price point they could not handle this better.