I used them in December and they were great! Since we were travelling with my very ill mother and my 80 year old dad, it was imperative that we not be standing around waiting for our shuttle to show up. DH called them from his cell phone while we were at baggage claim and they showed up right away. The driver was so courteous and the minivan was somewhat older but spotless. Best of all, he was a competent, safe, driver. My 8 year old literally was screaming during one of our L.A. taxi rides (like California Screamin on a highway) so she just kept saying how nice this driver was! They did a free grocery stop for us but I have heard another poster say they they don't do that. You might ask them if you are interested in that.