If you want an ocean view, be as specific as possible when booking. If doing it on line, call afterwards and ask for an un-obstructed ocean view. Been to Aulani twice. Both times asking for an ocean view. First time went well with no problems. Was high up. Second time, a new something was wrong went the man with the luggage took us to the other side. It was more of a view of the parking lot and if you stretch you head to the right, there was the ocean. Even the man with the luggage said it wasn't considered ocean view. When I called the front desk, they were nice, but kept insisting it was ocean view. I used my points for ocean view, didn't get it, and that's what I wanted. After a lot of back and forth, got room change. The higher up, the better, the more specific (un-obstructed) the better.