Yes, I forgot to mention that option but it's definitely true. Personally, I think it's more of a "pixie dust" thing when people call in and find out they have a PIN attached to their "name"; here's why: About 6 years ago my sister decided to take a fairly last-minute trip to Disney World (I think she booked it around April for travel in July). She had not been to DW in over 15 years. All of her Disney trips had been when she was a teenager or younger. She was never the person booking the trip and only once -- at age 2 -- did she stay on property so Disney wouldn't have had her current (married) name on file anywhere. She never signed up for anything from Disney -- never requested a planning DVD or anything else. She had poked around the website a few times but never signed up for any type of online Disney account. She did not get any type of Disney mailings via snail mail or electronically. She never ordered anything from The
Disney Store. Yet when she called Disney to check resort availability, she magically had a PIN attached to her name....the name she *just* gave to the CM 30 seconds earlier and a name she had never used when travelling to Disney as a kid. I've heard of other people having a similar experience. My theory is that the phone CM's either have a pool of "PINs" they can randomly gift to people (my sister *did* have a nice conversation with the CM about how this was her first trip in over 15 years, yadda, yadda, yadda before the CM told her there was a PIN code attached to her name.) OR the Disney reservation system trows out a PIN code to random reservation inquiries throughout the day. Just my theories based on anecdotal evidence...I have no proof.