Thank you, certainly looks like that, not great really. Difficult times I know but dont really want a klm voucher for £3000 sitting around for a year. Ugh.
KLM changed their policy on the 14th of May and they now have two policies depending on when your flight was cancelled. Assuming that your flight has not yet been cancelled, the following will apply to you if KLM cancel the flight:
Flight cancelled by the airline on or after 14 May 2020
After careful consideration and in response to the Dutch government’s reformed advice regarding the voucher policy offered by airlines, we are adjusting our refund policy for flights that are cancelled by the airline on or after 14 May 2020.
If your flight was cancelled by the airline on or after 14 May 2020, you can opt to request a cash refund or a voucher. The value of the voucher will be somewhat higher than the cash refund. This increased value also applies if you’ve already received your voucher.
We’ll soon update our website with the revised policies, additional instructions on how to request a cash refund, and more details on the increased value of travel vouchers.
You can, as the statement says, ask for a refund straight away, but they are saying it may take longer to process these at the moment. The vouchers they are offering will be worth15% more than the cash refund, so your £3000 tickets should get you a voucher worth £3450. If you keep the voucher for a year and cash it in, it will revert back to £3000. Obviously, all this only applies if KLM cancel.
The way Air France-KLM have acted these past few months is absolutely disgusting. They have shown complete disdain for their customers and have chosen to disregard EU rules. People whose flights were cancelled between March and May the 14th have been told that the old policy still applies - that they have to keep the vouchers and will be able to claim a refund in a year. Basically they have decided not to follow the law between March and May 14th.
So, to paraphrase, you will be able to get a refund if KLM cancel, but I wouldn't bank on getting it within the 7 days that they're supposed to take.