Yes, it is almost impossible to get in the place. We have been there once; we found the food to be good, not great, but good. However, we were very disapointed in their attitude and service.
We were escorted to a seat in the back right next to the restroom entrance and seated between two hostess stations; one for credit card payments and the other for silverware. It was very busy with people constantly walking past to use the restroom, servers going to the stations, and constant clanging silverware right next to us. For those of you familiar with Le' Cellier, then you know exactly where we were seated.
When we politely asked if we could be moved the server told us the manager said it was not possible. We then asked to talk with the manager and then asked her politely about being moved. We even told her we would be willing to wait awile. Her answer was a firm "NO, you can eat here or you can live". Talk about shocked.
I'm sure I will give Le'Cellier another chance, but I was very disapointed in my only visit. I have to agree with PrincessAurora, ok but way to much hoopla. There are better choices.