You may remember I posted a gripe about Leger holidays cancelling my Disney holiday through, they claimed, lack of bookings.
Reluctantly I accepted a later trip - right in the middle of the half term hols I later discovered - and was assured not once, but several times, that other than the dates the trip was exactly the same in terms of hotel, channel crossing etc. I particularly booked for a ferry crossing - I have arthritis and need the break from sitting on a coach like a battery hen! I asked several times before accepting the alternative to ensure that this did mean that I would be getting a ferry crossing and was assured I would be floating across the channel.
Went to get the tickets - you've guessed it , I'm off on Eurostar! I was horrified. It means hours and hours sitting on the coach! Iwon't be fit to walk by the time we get there.
The travel agent was equally horrified and rang straight through to Leger but they really couldn't have cared less. She was appalled by their rudeness.
Trouble is if I cancel, I'll lose all the money and despite it all I still want to go. Some of these holiday companies are real *** I can't use the word I want to, children might be looking!
I've emailed and have a letter ready to send to their customer services but I doubt anything will come of it. Leger obviously don't have customer service as a 'core value'.
Reluctantly I accepted a later trip - right in the middle of the half term hols I later discovered - and was assured not once, but several times, that other than the dates the trip was exactly the same in terms of hotel, channel crossing etc. I particularly booked for a ferry crossing - I have arthritis and need the break from sitting on a coach like a battery hen! I asked several times before accepting the alternative to ensure that this did mean that I would be getting a ferry crossing and was assured I would be floating across the channel.
Went to get the tickets - you've guessed it , I'm off on Eurostar! I was horrified. It means hours and hours sitting on the coach! Iwon't be fit to walk by the time we get there.
The travel agent was equally horrified and rang straight through to Leger but they really couldn't have cared less. She was appalled by their rudeness.
Trouble is if I cancel, I'll lose all the money and despite it all I still want to go. Some of these holiday companies are real *** I can't use the word I want to, children might be looking!
I've emailed and have a letter ready to send to their customer services but I doubt anything will come of it. Leger obviously don't have customer service as a 'core value'.