.........YYYYYYIIIPPPPPPEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE ......hmmmmm i don't know if i said that right.................
YYYYYYIIIIIIIIIIPPPPPPPPPPEEEEEEEEEEEEEEEEEEEEEEE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ok.....now I feel better
.(THAT"S ME WITH A CASE OF THE GIGGLES) **
THIS TRIP IS NOW FOR R-E-A-L **
And I owe a lot of gratitude to you (the reader) as well as Monica; ABD rep out there in Anaheim California. She deserves not only a pay raise but a job promotion as well. Why u ask? Simple.
As I am driving into work this afternoon, I have tears of joy just a runnin down my face for the longest of time as I am listening to the tunes of Whitney Houston's "Star Spangled banner" as well as Ray Charles' "America" (as well as others on my 22 song cd I burned about 9 months ago).
As I am driving, I can just mentally picture (while in Philadelphia mid next month) the partially rebuilt President's house as I turn off on my left and see Constitution Hall, etc. ** Thank gosh I was paying attention to my driving cuz that's the first time I have ever cranked my 2007 Toyota Corrolla CE car stereo to a level of 46!
With that, the biggest smile came across my face but dang it!
Why the heck am I still crying??
Well, it has to do with Monica.
Ok, I called b-a-c-k up to the call center (this morning), expecting to hear the usual "call center" attitude/ responses when she (I am guessing) heard my plight or read the extensive notes on my account and took the time to not only execute proper customer service but to also explain the following:
1) I am to receive (GIGGLE -- YYEEAA!!!) my ABD or a ABD backpack by Friday or Saturday (AUGUST 15th) of this week and to please call back up to the call center should I not receive it in a timely basis.
2) I am to receive (DOUBLE GIGGLE - YYIIPPEE!!)
MY e-plane ticket by the following Saturday (AUGUST 22nd) and again, if I do not receive it in a timely basis, please call back up to the call center and report in that I haven't received it.
Moreover, she also used such wonderful customer services skills; such as 1) assure and regret, 2) apoligized for ABD's behavior last week, 3) walked me through what to expect from here on in to my date of departure, 4) actively listened and didn't interrupt, 5) had a smile in her voice , 6) recapped with me the phone call and 7) asked if there was anything else she could help me with today.
*** I tell you what, if there is a ABD person out here reading this, ALL people out there in the ABD call center need to take a cue from Monica cuz she is excellent !!
**
....and by the way, there WAS one more thing I asked .... and it had to do with a question about taking a ferry across the river to see the USS New Jersey.
(DAY TWO WHILE ON THE PHILADELPHIA PART OF THE TRIP).
She did not know the answer BUT
she did offer an alternative solution by stating that the ABD guides are always there to help assist and ended the call with the following
positive close:
"But rest assured we are always here for you and that we can't wait to see you."
It was there, tears began to stream down from my face. She asked what's wrong. I was quiet for a few moments. I felt like I couldn't breathe.
** OM GOSH ** THIS TRIP IS FOR REAL
.
I felt like a huge gush of air leave my chest. It was like as if a huge weight had been lifted from my shoulders
** AND I OWE IT ALL TO MONICA & TO YOU (THE READER)**
I felt again like a little kid and as I briefly explained to her my feelings of joy as this IS an adventure of a lifetime.
Her response as to again thank me and we both hung up the phone.
BUT..................................what happened next freaked out my Dog (Ladybug) cuz.............
I let out a scream that I feel could be heard over in the next county!!
******** I AM GOING ON THIS TRIP!! **********
So, to wrap things up here, delays in the process of receiving one's travel info doesn't bother me as long as ABD keeps the guest informed and Monica stepped forward and reassured me (indirectly) that ABD is playing "catch-up" in making sure that this tour group receives ALL their travel info WELL before the trip commences.
Well, that's it fer now. I am going to "celebrate" tonight and make some Hamburger Helper while I am listening to the tunes of Elton John's "Philadelphia Freedom."
Now wait a minute! hamburger helper u say??
** YES **
What kind??
What else but "PHILLY CHEESESTEAK" HAMBURGER HELPER
.
It feels great to be back! **THANK YOU & ESP A HEART FELT THANK U TO THIS MAN - FOR W/O HIM, NONE OF THIS WOULD BE TAKING PLACE:
COMING UP NEXT: RECEIVING MY ABD BACKPACK AND FINISHING PACKING FOR A TRIP OF A LIFETIME (TRIPLE GIGGLE)