LongLiveRafiki
DIS Veteran
- Joined
- Feb 8, 2017
Thanks everyone. Sorry if I sound like I just posted to complain, but I just wanted to see what other opinions were on the situation and kind of give my recent experience to anyone looking to order a cake. My closest friend suggested I should of called and said something, but I wasn't sure and never did. I'm glad I'm not the only one that found it to bit on the high side though. Do any of you think it is too late to call and say something? And the cake tasted okay, but it wasn't the best cake that I've had. Thats okay though, I was (and still am) more concerned with the way it looked, lol. I bought it for pictures and the experience more than anything.
I don't think there's anything wrong with calling and expressing your thoughts as well as seeing if you can get a price break down of the individual costs for each element of the cake. Something like that would probably be helpful in the future when deciding what to order. They may also determine that you shouldn't have been charged so much. If you do call though, I wouldn't go into it expecting a partial refund, because you don't want to be more disappointed if they don't offer it. But I do think they should be informed when something doesn't meet guest's expectations, especially when it's something personalized that comes at a high price.
Also, it sounded like you were charged without ever being told the exact price? They should definitely be reminded of that, as that seems like a huge communication issue that shouldn't occur, especially when the amount charged is more than the budget you gave them.