Hi Ian,
I'm going to try and be very diplomatic here - was it on the US board that you read this?
IMHO, I really believe that the Americans have far higher expectations of service than we Brits do. I know coming up to our trip to BCV I read many things on the US board that had me really worried, and to be honest, I saw all the common complaints while we were there, but to us they were minor niggles that I probably wouldn't even have noticed if I hadn't read about them first.
As I'm sure you're more than away, they're service and standard of accomadation across the board is far better then we get here, especially if you compare to some package deal type holidays in Europe, although we do have some great hotels, there are plenty of dissapointments also. I often think when I read these threads that they should come and stay in the UK for a while and then they'd really have something to complain about!!!! LOL
No disrespect intended here to any Americans, if you're used to first class service then you're going to expect it all the time.
Everything I've ever read about OKW has been great and surely it's only cheaper pointswise as it was the original DVC accomadation and they can't change the points once they're set?