SorcererHeidi
Sorcerer please cast forever love spell for me
- Joined
- Jul 16, 2007
Hi All -
Been a monthly Patreon member since October 2016, and get billed/pay automatically every month, using the same card - never a problem.
Today I got a "your payment was declined" message from Patreon. I tried re-entering the card info several times, and always came back declined. I contacted Capital One, the card supplier, and was told no issue with the card, doesn't expire until next year, and MORE than enough funds to cover. They do show the "declined", and said it would have resulted from a "card misread" - weird, since been using the same card all this time, OR the vendor was flagged as an "online gambling site" - HUH??? They suggested to contact Patreon, as the issue is definitely on their end.
I then tried to add ANOTHER card, and "transfer membership", then "retry", and several others steps, numerous times, but it's coming back on the new card as "failed".
Unfortunately, Patreon does NOT have phone Customer Support (like so many other places these days - HATE not being able to SPEAK to somebody, as this usually turns into MANY MANY emails, TRING to explain!!!!) and am waiting for answer. I've also communicated to them that I am VERY upset and disappointed there is an issue with a creator 've supported for almost 6 years!!! If anybody at the DIS is reading this, please take note, don't want you to think I dropped long-time, loyal support all of a sudden. I did honestly intend to move down a tier, but can't even be recognized as a MEMBER, let alone establish a TIER.
Is anybody else having similar issues? Thanx for listening.
Been a monthly Patreon member since October 2016, and get billed/pay automatically every month, using the same card - never a problem.
Today I got a "your payment was declined" message from Patreon. I tried re-entering the card info several times, and always came back declined. I contacted Capital One, the card supplier, and was told no issue with the card, doesn't expire until next year, and MORE than enough funds to cover. They do show the "declined", and said it would have resulted from a "card misread" - weird, since been using the same card all this time, OR the vendor was flagged as an "online gambling site" - HUH??? They suggested to contact Patreon, as the issue is definitely on their end.
I then tried to add ANOTHER card, and "transfer membership", then "retry", and several others steps, numerous times, but it's coming back on the new card as "failed".
Unfortunately, Patreon does NOT have phone Customer Support (like so many other places these days - HATE not being able to SPEAK to somebody, as this usually turns into MANY MANY emails, TRING to explain!!!!) and am waiting for answer. I've also communicated to them that I am VERY upset and disappointed there is an issue with a creator 've supported for almost 6 years!!! If anybody at the DIS is reading this, please take note, don't want you to think I dropped long-time, loyal support all of a sudden. I did honestly intend to move down a tier, but can't even be recognized as a MEMBER, let alone establish a TIER.
Is anybody else having similar issues? Thanx for listening.
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