Question about the check-in e-mail I just got from Portofino.
Our stay is a little over a week away and today I got the "we're welcoming you soon" e-mail. After the little welcome message, it says "prior to your arrival, please do not hesitate to reach out to our VIP team directly" and then lists direct phone numbers and e-mail addresses for a "VIP manager" and "VIP coordinator" and said to let them know estimated time of arrival, guest names, and any other pertinent info, like allergy info or requests.
I'm used to getting the check-in e-mails, of course, but they always just have a link or instructions on how to do mobile check-in. I've never seen anything that says "VIP" or says to reach out to specific people? Is this just how the e-mails for this hotel are? Or is it possible they may have given me an upgrade of some sort?
Background: We go at least once a year but, primarily for budget reasons, we stay at Sapphire (cheapest dog-friendly hotel) and, if we can afford it, do one night at Royal for the EPs. We also have APs (cheaper to time it so we get at least two uses out of an AP than buy two sets of tickets) so we always use the AP discount when available. I've never stayed at Portofino before, but we unexpectedly have an extra night in Orlando so I decided to treat myself and do a one night stay. Booked a standard room using the AP discount, so this wouldn't be because I booked club level or a suite or anything like that.
Our stay is a little over a week away and today I got the "we're welcoming you soon" e-mail. After the little welcome message, it says "prior to your arrival, please do not hesitate to reach out to our VIP team directly" and then lists direct phone numbers and e-mail addresses for a "VIP manager" and "VIP coordinator" and said to let them know estimated time of arrival, guest names, and any other pertinent info, like allergy info or requests.
I'm used to getting the check-in e-mails, of course, but they always just have a link or instructions on how to do mobile check-in. I've never seen anything that says "VIP" or says to reach out to specific people? Is this just how the e-mails for this hotel are? Or is it possible they may have given me an upgrade of some sort?
Background: We go at least once a year but, primarily for budget reasons, we stay at Sapphire (cheapest dog-friendly hotel) and, if we can afford it, do one night at Royal for the EPs. We also have APs (cheaper to time it so we get at least two uses out of an AP than buy two sets of tickets) so we always use the AP discount when available. I've never stayed at Portofino before, but we unexpectedly have an extra night in Orlando so I decided to treat myself and do a one night stay. Booked a standard room using the AP discount, so this wouldn't be because I booked club level or a suite or anything like that.
