Problems with Visa Debit Card on My Disney Experience App/Website

[Krechiewow]

A nightmare. I've had a problem with our Disney experience account at the 60/61/62 day mark. We cannot connect any card to our account to make reservations/or genie+/ILL. We have tried 3 visa cards. Contacted the bank - they say Disney is blocking the transaction and we need to speak to them. We managed to make a few dining reservations initially but now they are being blocked (One of the following Errors come up:

'payment failure

card declined

Error:The credit card was declined. Please check your entries and try again.

Error:There was an error booking this reservation. Please try again or call (407) 824-1391 for assistance.'

We have phoned Disney numerous times to no outcome. On the Disney dining line someone has managed to reserve our dining with a loophole- but we cannot amend these or add any more without phoning up each time. On the technical support there was no outcome but offer to reserve/change dining over the phone.
What will will we do in the parks when booking Genie+/ILL's? It's all done through the app. Clearly a problem with their system.
This is not magical.

Apart from the need to rant, has anyone had this happen to them and any possible outcome?

 

[itf]

Wonder if all the failures have created a load of pending transactions on your card which are blocking you somehow? What can you see on online banking?

 

[Krechiewow]

Nothing! This is exactly what we thought too, but our banks say they cannot see anything either. My next step is to maybe just wait a few days, perhaps things will refresh. Who knows.

 

[gismo1554]

Have you tried using a VPN to mark you are being in the US to get it to work? I had this problem previously and only way I got it to work was with a VPN.