kristenrice
NOT just an ambulance driver
- Joined
- Apr 25, 2006
We ate our lunch today at Sanaa and it was delicious. The service was ok, not exceptional, but they were busy and shorthanded so we cut them some slack. Our server brought us our bill and I showed him my DVC card so he could apply the discount. He TOOK the card (which I thought was odd) and came back with our updated bill. We gave him a Disney Gift Card which had a remaining balance of just over $220 on it for our $76.xx tab. When our server returned, he said our gift card now has a remaining balance of $67.xx!! Um….WHAT??! I Immediately logged in to the Disney gift card site, loaded the card and looked at the transaction history and saw that there were 2 charges for our total amount at Sanaa! I brought it to the manager’s attention and said that I believe our card had accidentally been run twice and SHOWED her the duplicate transaction. She said, “That’s not possible. Your correct gift card balance is on your receipt.” I pointed out that it is right there on the screen in front of me…it is a duplicate transaction. She then said, “Oh, it’s just the hold that we put on card transactions. It will reverse when the ticket closes.” I told her that it is a GIFT CARD, not a CREDIT CARD and there is no need for a hold to be placed on the funds, let alone a 100% hold. She kept saying, “I understand your frustration” but never offered a solution. I asked her what the hold amount would have been if I would have paid with a $100 gift card and she said, “ well, it would have been a different amount.” I told her that we now have now LOST $75+ of OUR money that we PAID for to put on that gift card until who knows when and we need it for our food. She offered no solution. I don’t know where to go from here. I don’t know if contacting Disney Gift Card will do any good since this is more of a merchant issue.
I have dined at so many Disney restaurants and have paid with gift cards every time and I have NEVER had a “hold” put on a GIFT card.
I have dined at so many Disney restaurants and have paid with gift cards every time and I have NEVER had a “hold” put on a GIFT card.