When you make your purchase just tell them that you want it to be sent to the front. They do want you to give them a couple of hours though. I have never had any problem with this service and it is free whether you are a resort guest or a day guest.....anyone can do it. I have had large things sent to the front and even a couple of bowls, never had a problem. Then on your way out just stop and pick the packages up. All the shops send the packages to one central location close to the exit.