Superthread for Disneyland Resort Closure and Reopening, 3/14/20 - 7/17/20: Please Post All Relevant Questions and Information Here!

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Shanghai Disney released a video on procedures for reopening.. .Expect DL to follow something similar

DLR will follow the guidelines worked out by Disney with the state of CA. They may be very similar to what we see/will see in Shanghai (whose guidelines are in accordance with their government) or not. Please do not speculate about that here.
 
Shanghai Disney released a video on procedures for reopening.. .Expect DL to follow something similar


I must admit, seeing the characters all up above on a balcony with the guests down below waving kinda made me sad. :sad:
 
Not that it was any kind of surprise, but the cancellations for my other two reservations for 5/24 came through today.
 
At one point, a phone number was posted where people had success getting refunds on multi-day tickets. If anyone knows that number, would you mind posting it please? Thank you in advance.
 
More from Dapper Days:

We're sorry to report our planned June events at the Disneyland Resort are now cancelled due to the resort recently announcing their closure is extending through June. However! In our discussions with Disney we feel there is a good chance we will be able to hold some sort of event at the resort in August (even if the parks are not yet open to full capacity). This would likely include a smaller DAPPER DAY marketplace with a limited number of exhibitors joining us instead of a full Expo with bands and dancing. We are awaiting the release of government guidelines so we can then design an event that can safely operate within those requirements. We hope to have more info at the end of this month regarding any potential Summer events for the Disneyland Resort, as well as the Walt Disney World Resort. Our November events for California, and Florida are still happening as planned and you may book your rooms at the links below. Convention-rate park tickets and Expo passes for November will be available online later this Summer. We have no information regarding potential park opening dates, but we expect when they do reopen, initial admission will be limited in some way as Disneyland did with the opening of "Galaxy's Edge", where Disney hotel guests were given priority.

EXPO PASS REFUNDS If you’ve purchased a Spring / Summer Expo pass, you may request a refund, or, do nothing and it will be available for Fall Expo admission. If your Spring / Summer Expo pass is not requested to be refunded by June 26, 2020, or redeemed at our Fall Expo entry Nov 14+15, (or if the Fall Expo does not happen) this admission will be considered a donation to the DAPPER DAY team. (Thank you! We would be very grateful as the current situation is challenging for us to say the least!) - Request a refund for Spring / Summer Expo passes via Eventbrite, now through Friday, June 26th, 2020. (We have extended the period in which refunds may be requested by a week.) Please use the info on your emailed purchase confirmation from Eventbrite and request a refund via https://www.eventbrite.com. If you need further assistance, email hello@dapperday.com with the name on the order, and date of the purchase, or order number. - If your refund request is not submitted by end of day June 26th, 2020; by default, your Spring / Summer Expo pass will be available as your admission to our Fall 2020 Expo (Nov 14 + 15), as the same ticket-type you previously purchased. (We will have a list of those Expo pass-holders' names at our Fall Expo entry.) Unredeemed Spring / Summer Expo passes at our Fall Expo will be considered a donation.

ROOM REFUNDS / REBOOKING All convention-rate Disneyland Resort hotel reservations for June are in the process of being cancelled and refunded as of May 8, 2020. Expect to receive a cancellation email from Disney early next week. For questions regarding convention-rate Disneyland Resort hotel rooms please contact Disneyland Group Reservations at 714-520-5005, M-F 8-5 PST, or email DLR.CONVENTION.GROUPS@DISNEY.COM. To book rooms for our November 14+15 Expo with our convention rates dates please use this link - https://book.passkey.com/go/GDDK20A It's not possible to "transfer" a reservation made with a convention rate to a new later event date, but you can simply cancel the original reservation and then book a new one for our November dates. The Disneyland Resort has lifted the policy of requiring a 1-night, non-refundable deposit on our convention-rate bookings for our November event dates. A 1-night deposit is still required at time of booking, but it is refundable as long as notification of cancellation is received by Disney at least 5 days prior to your arrival date. The same link used to book a room may also be used to modify or cancel that reservation if needed.

PARK TICKET REFUNDS If you have purchased convention-rate Disneyland Resort Park tickets for our June events, Disney has informed us: Guests may use their current e-ticket which retains its value, and upgrade it to a retail ticket at any time at the park box office once it reopens. Or, call Disney at 714-520-7079, Mon – Fri 8am – 5pm PST, or email ticketinquiries@disneyonline.com to request a refund. Please have your ticket order number when calling.
 
At one point, a phone number was posted where people had success getting refunds on multi-day tickets. If anyone knows that number, would you mind posting it please? Thank you in advance.
Screenshot_20200509-001053_Chrome.jpg

I called that number today and the CM let me know about the standard terms and conditions but once I explained it wouldn't really work for us she didnt hesitate to offer a refund. I did not go ahead with the refund at this time but its good to know it's available. FWIW I have the Canadian resident 5 day PH w/maxpass. Also I checked hotel rates for August and the CM offered me an initial rate of approx. 600/nt with tax but she came back with a rate of 440/nt which I think reflects the 35% offer currently available to guests who are currently impacted by cancellations. Note, I didn't ask her for a special rate and I do not hold a current hotel reservation at a DL resort hotel.
 
From the DLR website (5/08/20) -- new reservation start date is now 7/01/20:
Update on Disneyland Resort Operations

Update on Disneyland Resort Operations

Last Updated: May 8, 2020
While there is still much uncertainty with respect to the impacts of COVID-19, the safety and well-being of our Guests and employees remain The Walt Disney Company’s top priority. In line with direction from health experts and government officials, the Disneyland Resort theme parks, hotels and the Downtown Disney District are currently closed and a reopening date has not been identified. We will continue to carefully evaluate this complex and fluid situation.
Upon reopening, Disneyland Resort theme parks, hotels, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, attractions, experiences, services and amenities may be modified, have limited availability or remain closed. We will provide more information as it becomes available. We reserve the right to cancel any reservations, admission media or purchases and provide applicable refunds. Please also see our policies regarding modifications and cancellations by Guests.
Our focus remains on the health and safety of the entire Disney community—including the well-being of the Cast Members who are caring for and securing our parks and Resorts during the closure. We’re currently evaluating new and enhanced safety measures to help us all stay well. Learn more about these measures.
Below, you’ll find information on impacts to current and upcoming plans. Please continue to check back for additional updates.
We appreciate your patience and understanding.
For Guests who are interested in modifying their existing travel dates or making a new reservation for a future vacation, reservations are currently available for travel dates July 1, 2020 and later. As always, Guests are able to modify these bookings if the Disneyland Resort opens before or after that time. Please contact the Walt Disney Travel Company for questions and modifications at (714) 520-5050.
We anticipate heavy call volume and appreciate our Guests’ patience as we work hard to respond to all inquiries.
 
Can someone clarify it means on the Disneyland closure update under tickets for the military Salute where it says tickets can be used for non consecutive days???? What does this mean
 
From the DLR website (5/08/20) -- new reservation start date is now 7/01/20:
Update on Disneyland Resort Operations

Update on Disneyland Resort Operations

Last Updated: May 8, 2020
While there is still much uncertainty with respect to the impacts of COVID-19, the safety and well-being of our Guests and employees remain The Walt Disney Company’s top priority. In line with direction from health experts and government officials, the Disneyland Resort theme parks, hotels and the Downtown Disney District are currently closed and a reopening date has not been identified. We will continue to carefully evaluate this complex and fluid situation.
Upon reopening, Disneyland Resort theme parks, hotels, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, attractions, experiences, services and amenities may be modified, have limited availability or remain closed. We will provide more information as it becomes available. We reserve the right to cancel any reservations, admission media or purchases and provide applicable refunds. Please also see our policies regarding modifications and cancellations by Guests.
Our focus remains on the health and safety of the entire Disney community—including the well-being of the Cast Members who are caring for and securing our parks and Resorts during the closure. We’re currently evaluating new and enhanced safety measures to help us all stay well. Learn more about these measures.
Below, you’ll find information on impacts to current and upcoming plans. Please continue to check back for additional updates.
We appreciate your patience and understanding.
For Guests who are interested in modifying their existing travel dates or making a new reservation for a future vacation, reservations are currently available for travel dates July 1, 2020 and later. As always, Guests are able to modify these bookings if the Disneyland Resort opens before or after that time. Please contact the Walt Disney Travel Company for questions and modifications at (714) 520-5050.
We anticipate heavy call volume and appreciate our Guests’ patience as we work hard to respond to all inquiries.

I feel extremely torn.... part of me wants Disneyland to open as soon as possible, so the cast members and surrounding hotels and businesses can get back to work. The other part of me thinks they should just stay closed until the operations don’t have to be so heavily modified.
 
Can someone clarify it means on the Disneyland closure update under tickets for the military Salute where it says tickets can be used for non consecutive days???? What does this mean
Military salute tickets can be used throughout the year of the ticket, any days other than blocked out days. They are not like a normal ticket where the ticket expires 14 days after the first use. You could use your Military Salute ticket in January, and then use it again for a day in September and then again for a day in November (non-consecutive), and the ticket would be valid. This has always been the case with Salute tickets, so I don’t see that it is a change due to the closure. What I do wonder is if they will extend the expiration date of partially used or unused Salute tickets since some might have had a few days left to use and may not be able to use them due to the closure.
 
Military salute tickets can be used throughout the year of the ticket, any days other than blocked out days. They are not like a normal ticket where the ticket expires 14 days after the first use. You could use your Military Salute ticket in January, and then use it again for a day in September and then again for a day in November (non-consecutive), and the ticket would be valid. This has always been the case with Salute tickets, so I don’t see that it is a change due to the closure. What I do wonder is if they will extend the expiration date of partially used or unused Salute tickets since some might have had a few days left to use and may not be able to use them due to the closure.
Thank you!!! I thought it meant it had to be used on non consecutive days and was thrown off. That makes way more sense
 
Shanghai Disney released a video on procedures for reopening.. .Expect DL to follow something similar

I love that they posted this video, it makes me realize that aside from needing to wear a mask, it actually will make for a more enjoyable park visit for me personally and honestly for the benefit of a less crowded park, I will gladly make the trade off of needing to wear a mask. I just need to find a mask that will be easier to wear for a longer period of time outside and may be a little cooler.
 
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I called that number today and the CM let me know about the standard terms and conditions but once I explained it wouldn't really work for us she didnt hesitate to offer a refund. I did not go ahead with the refund at this time but its good to know it's available. FWIW I have the Canadian resident 5 day PH w/maxpass. Also I checked hotel rates for August and the CM offered me an initial rate of approx. 600/nt with tax but she came back with a rate of 440/nt which I think reflects the 35% offer currently available to guests who are currently impacted by cancellations. Note, I didn't ask her for a special rate and I do not hold a current hotel reservation at a DL resort hotel.
Thanks for letting us know she offered you the discount without having a resort stay, i called after seeing this and was able to get a $450 reduction in the cost of our labor day reservation as the CM was happy to switch us over onto the discounted rate :) We owe you a drink!
 
Thanks for letting us know she offered you the discount without having a resort stay, i called after seeing this and was able to get a $450 reduction in the cost of our labor day reservation as the CM was happy to switch us over onto the discounted rate :) We owe you a drink!

We are scheduled to be there Labor Day weekend as well at the Disneyland Hotel! 🙏🙏🙏🙏🙏 They are open and it’s not too restricted.
 
Thanks for letting us know she offered you the discount without having a resort stay, i called after seeing this and was able to get a $450 reduction in the cost of our labor day reservation as the CM was happy to switch us over onto the discounted rate :) We owe you a drink!
Haha my pleasure. Just raise a glass in DCA for me since it might be a while before I'm there to enjoy a beverage.
 
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