Yes, I am still here, and yes I am still staying at SVR 3-4 times per year and have updates.
First, and again as a timeshare owner and frequent user of RCI and Interval.... there is no need to contact a pre-arrival coordinator if you are not a SVR owner. The front desk, managers and everyone in the front is more than happy to work with customers and help you have a great vacation. They have re stated this to me many, many times. No one has any inside information, as told to me by SVR, and they welcome any communication directly with their representatives via the regular phone numbers. They want outside customers, people who are not current owners, to reach out to them with any requests, information, and assistance and they will work with you within their power. They are more than accommodating, and more than willing to help their customers, no matter if they are an owner, someone trading, or someone just booking online. They want to help you have the best experience possible and there's no "inside" information or tips or tricks. They have stated many times that everyone who books, no matter HOW they book, they will work with you to have a great experience. And we stay here multiple times per year, and do not own a timeshare with SVR. They also NEVER pressure us for a timeshare presentation, as with Wyndham Bonnet Creek, where we also stay.
Case in point... we just completed a stay with 12 family members, several rooms, booked through Interval, and they've gone above and beyond with trying to help us. They don't like outsiders giving information about the resort, that may not be up to date, or accurate, and they prefer you contact them directly with any questions, concerns, or requests. This was AGAIN stated to me by the resort itself. There's no trick, no inside scoop and no preferential treatment. They want all guests to have the best experience they can offer. They literally dismiss any information from "outsiders" or "other owners" as not accurate. They prefer to speak directly for themselves and don't want other's (owners) to speak for them. This is confirmed to me by several customer service people and managers. If you don't believe me, contact them directly.
We were able to request several rooms, in the same building for our reservation. They want to work with customers. They will say there's no guarantee, and that's true, but they WANT to make your stay great and will go to great lengths to do so. We never demand, never pressure, and never flaunt that we own several timeshares. We politely ask, and they will do their best to help you. Thankfully, they've gone above and beyond, even with a FULLY BOOKED week in our preferred section. I highly recommend SVR for customer service.
I don't know how many times I have to repeat that NO ONE on here has any inside information or holds any weight with SVR. They have told me repeatedly that no one speaks for SVR, no one has any inside information, and no one can tell other potential customers what will work or what won't. SVR is not happy if they are portrayed as being "owner exclusive" in accommodating requests or questions. They have a HUGE market for non-Sheraton owners, and they want to keep that status. They're not happy as being portrayed as "owner exclusive" in requests or treatment. Again, call them directly if there's a question about it. But we stay here several times per year, have done so for many years, and have stayed other places with our timeshare (that is not Sheraton). SVR is amazing with customer service for non-owners.
It's an insult, and not accurate information from the resort directly, to keep on assuming that any SVR owner knows how the rest of us should book, what to expect, and what to do to book. Please just call them directly. They want you to, and they will work with you, no matter how you book. 1-407-239-3100
Hello SVR fans!
It's been awhile but I am headed back to SVR. This will be the first time that we are flying with no plans to rent a car.
Does anyone have any tips for travel from MCO to SVR? Shuttles, services, Ubers etc? This trip will include six adults.
This is late, but when traveling from MCO, there is the option of Uber XXL that will accommodate 6 adults with luggage. We've done it a few times. It's still a MUCH cheaper option than taxi or car services. I think it was around $50-$60 our last trip a few weeks ago. But the XXL option does not show up on the app until you're there. It's basically a minivan or large SUV. It works the same going from SVR to MCO. Super easy, super convenient, and Uber or lyft is generally much cheaper for us than renting a car.
You can also look into Turo, for rental cars. It's kind of like AirB&B for cars. We still find Uber cheaper for us depending on how we get to Florida and how long we're there.
