Aladora
DIS Veteran
- Joined
- Aug 22, 2011
OMG, I cannot believe this!
We decided to cancel our (holy heck expensive first class!) flights last March 11th and was originally told that we could only get a future flight credit that was good for flights starting Dec 17, 2020.
A few months after cancelling, I submitted a request for a refund since at that time, early May 2020, there was no end in sight and no eta for travel. My request was denied.
January 2021, I submitted a second request for a refund. My request was denied.
I got fed up and submitted a complaint to the Canadian Transportation Agency.
Early March 2021, United extended the flight credit to March 31, 2022.
Yesterday the CTA got back to me and asked me to submit a refund request with United, I sent along copies of both times I requested and was denied refunds.
Today, United sent me this!
Bold and Underlining mine.
We decided to cancel our (holy heck expensive first class!) flights last March 11th and was originally told that we could only get a future flight credit that was good for flights starting Dec 17, 2020.
A few months after cancelling, I submitted a request for a refund since at that time, early May 2020, there was no end in sight and no eta for travel. My request was denied.
January 2021, I submitted a second request for a refund. My request was denied.
I got fed up and submitted a complaint to the Canadian Transportation Agency.
Early March 2021, United extended the flight credit to March 31, 2022.
Yesterday the CTA got back to me and asked me to submit a refund request with United, I sent along copies of both times I requested and was denied refunds.
Today, United sent me this!
Dear Mrs. XXXXX:
I have received your correspondence from The Canadian Transportation Agency regarding your ticket refund requests for you and your family. We understand your hesitation to travel to Miami this past March 14, 2020 due to the COVID-19 crisis.
Please note that United is not refunding tickets that are nonrefundable based solely on the coronavirus pandemic. We do however have an obligation to refund money paid for a ticket in the following situations:
- A refund will be provided if there is a significant schedule change and we cannot re-accommodate you on another flight without significant delay.
- A refund will be provided if your flight is cancelled with no alternate flight option offered.
We show your reservation for travel on March 14, 2020 was made on December 17, 2019 and that you canceled it on March 11, 2020 with no significant schedule changes or flight cancellations to your itinerary at the time. Since you canceled your itinerary before any significant flight schedule changes, the changes did not impact your travel and your tickets are unfortunately not eligible for a refund.
However, given the circumstances, I have authorized an exception as a goodwill gesture to refund all three tickets to the original form of payment. Please allow 7-10 business days processing time.
We are thankful for your business and hope you and your family consider United the next time you book a flight.
Bold and Underlining mine.