I tried both. Got replays on both and told they were on there way on both. We woke up to a pillow outside our door. Assuming it was delivered this morning
Yeah recent stays at Marriott's have been like this for me - they are really taking advantage of COVID IMO to not clean room every day - and in general the cleanliness is lacking - there needs to be a deeper clean between stays IMO - too many dust bunnies etc... in general at Marriotts
Basically they clean the room every three days for "extended" stays - so for a three night stay dont expect to see anyone. So they did not bring water every day or towels. Not worth asking them as it takes hours for them to show up. So why am I paying a resort fee every day?
Still can't beat the price compared to Disney - especially as life time Titanium.
I used a suite night rewards for an upgrade - what else can you do with these things - they expire at the end of the year and it is rare they work - they are pretty cheap with upgrades these days though - I have always gotten a full suite at check in in the past - was annoying especially considering the hotel was pretty empty - but I was on my own so did not push it.
I got the upgraded room I booked - it has a partial view of the fireworks that they raved about on check-in - nothing special at all - just a preferred king room - 35% or so of the fireworks were blocked by the other wing.
Some small things from my recent stay at the Swan - the halls need a major referb - the carpets are worn to say the least.
The restaurant's are closed early in the week - they really need to make this clear on check-in.
I made the mistake of eating at Shula's on Sunday night on on Monday and Tuesday night almost everything was closed - so no Kimmono's and no Blue Zoo for example. Again why a resort fee for a resort that is mostly closed?
As elite you get a $20 credit for breakfast at the restaurant in the Swan - but its closed early in the week and restaurant in the Dophin would only give me a $10 credit towards their buffet. NDB - front desk fixed it - but its a PITA - and the buffet in the Dolphin is not very good compared to the menu at the Swan.
Also - although it is back now - during my stay there was no extra hours for Disney Deluxe Guests so that was also disappointing - but not the hotels fault.
I probably should have pushed to have the resort fee removed -but I got better things to do with my time.
One other issue - so it is no longer a shared Disney bus for Swan Dolphin - they each have their own bus and its a Mears bus - this goes to the TTC - so you then need the boat or monorail to get to the MK - was not happy with this at all. Simple solution get the bus to from Boardwalk or Yacht/Beach Club. Cant beat this location for HS and Epcot - especially for the price
(Edited to add: and it was wonderful - and the staff was really lovely)
