dixonsontour
DIS Veteran
- Joined
- Apr 14, 2008
Glad you are back in planning mode.
What is SMSM, can't think and it is bugging me
What is SMSM, can't think and it is bugging me
Stay More Save More discount at Universal hotels.Glad you are back in planning mode.
What is SMSM, can't think and it is bugging me
As I understood it cancellation needed to be done it writing but I have always been able to amend by phone.
Part of my disabilities include an alteration of my ability to speak when I'm upset (stuttering, not able to find words or make complete sentences) and that makes me quite uncomfortable. That's why I wanted to be "in control" and deal with this issue in writing as per the T&Cs. That part I'm frustrated about as I feel they did not respect that. and you're right, I'm still upset about my last trip too. This one was the straw that broke the camel's back.9. If You Change Your Booking (see Section 10 if you want to cancel your Booking)
(a) If, after we have issued your Confirmation Invoice, you wish to alter your Booking in any way (other than a transfer to another person as per Section 8), the Lead Name must make a written request to us at least 14 days before departure, quoting your booking reference. This should be sent in writing to Walt Disney Travel Company,3 Queen Caroline Street, London W6 9PE or by email to disneytraveluk@disneyonline.com, quoting your booking reference.
I would call and try again.
As the tickets are compensation any use is getting value from them.
Without being nasty I think your view is still clouded by your last experience and if you were to relax and go with the flow you will find it much better.