When we were at OKW last May, we tried to buy a member pin, but they were out of them. We filled out shipping forms so they could send us one when they came in. They called yesterday and said they were in, so we are finally getting the pin. I figured they lost the paperwork or something. I didn't pursue the matter since we had not yet paid for the pin. But good old Disney came through and it should be here in a few days!