Ok. I need some help with this one. I thought someone here would know how to handle this.
We went to the movies yesterday with our daughter who is 13 and in a wheelchair. We got there on time/ before movie started. Every wheelchair seat/companion seat was taken by families with no wheelchairs. What i mean is that the theater has built very nice stadium seating and includes a row of wheelchair assesible seating with companion seating, however, all the wheelchair spots were empty, but all the companion seats were taken with small children and or other non wheelchair users. Not one wheelchair in the house, but nowhere for our daughter to sit unless we parked her next to a total stranger and sat a few rows up. We had to leave. No one would move. They all sat there and ignored us, one person was asked to move and said, I am sitting here because I have a bad knee. The manager asked them to move anyway, but by then it was 15 min into the movie. ( It took a bit to get a manager to help us) and our daughter was upset that the movie had already started and no one was offering to move. She wanted to leave, she was embarrased. We left and went to a different movie theater. Needless to say, we were all upset. It says alot about our society. There were other seats available,it was not sold out at all. Still, no one would move. What do you all do if this happens? Have you experienced this before. This was a large Cinemark. I would just like to know what to do next time.
Very sincerely,
Lisa
We went to the movies yesterday with our daughter who is 13 and in a wheelchair. We got there on time/ before movie started. Every wheelchair seat/companion seat was taken by families with no wheelchairs. What i mean is that the theater has built very nice stadium seating and includes a row of wheelchair assesible seating with companion seating, however, all the wheelchair spots were empty, but all the companion seats were taken with small children and or other non wheelchair users. Not one wheelchair in the house, but nowhere for our daughter to sit unless we parked her next to a total stranger and sat a few rows up. We had to leave. No one would move. They all sat there and ignored us, one person was asked to move and said, I am sitting here because I have a bad knee. The manager asked them to move anyway, but by then it was 15 min into the movie. ( It took a bit to get a manager to help us) and our daughter was upset that the movie had already started and no one was offering to move. She wanted to leave, she was embarrased. We left and went to a different movie theater. Needless to say, we were all upset. It says alot about our society. There were other seats available,it was not sold out at all. Still, no one would move. What do you all do if this happens? Have you experienced this before. This was a large Cinemark. I would just like to know what to do next time.
Very sincerely,
Lisa