I do think that the questions vary depending on which role options you selected, and I was going for operations, so take that for what it's worth. I was on the phone for something like 10-15 minutes or so. And they will call you. You'll schedule your interview for, say, three o'clock and then at 3:03 they'll give you a call so you've had a little time to sweat and get anxious. lol.
The following is my lj entry for the phone interview. It's rather long, but I made it so so that people can read it and know exactly what to expect. I'm going to blog all throughout my CP and then index it and whatnot on website. So,
www.livejournal.com/users/sarbruis if you wanna check it out.
Here:
Well, about four p.m. I got a call from some lady in California who was a little hard to hear at first, and thus my interview started. She started off by going over some basic aspects of the cp (what it is, what the pay is, living arrangements, the Disney Look, etc.)--all things I know. And then she asked me if I'd been to Disney World before or something and so I told her all about how I had been there a million-billion times and used to live in Florida. She asked me what my favorite Disney memory was. I really couldn't think of any really great ones, so I told her I used to go to Fort Wilderness all the time with my family and I remember riding around on my bike with my cousins and whatnot. Then she asked me about my move to Kansas and whatnot. Next she asked me about my work experience, and she asked me what was something about one of my jobs that I enjoyed? I told her I enjoyed the laid-back atmosphere of the library and being around books and being able to help out the patrons on the computers. Also, I told her about how Andover Paint Center was my dad's business and I enjoyed learning how to get a store running from scratch. All very good.
Then she went into what I'd like to do as a job. So I told her, "Well I think being a monorail driver would be the best job ever," and then said something about it being pretty rare and difficult to get. But she said it wasn't as difficult as I thought and it would be possible for me to get it, which is exciting. So I told her after that, my choice would be attractions at Epcot or Animal Kingdom and then hospitality after that. She also mentioned how transportation includes the boats ("How would you feel driving a boat to and from the Magic Kingdom?" (or something)) and I then asked her if they could train me to do that in just a few days (which I think is how long it takes for most training for most jobs on property) and she said that the training was like two or three weeks. So, wow, that would be a lot of training and those boats are huge! I can't imagine myself driving one of those two story boats. But the training is paid, so that's nice. And once I got the hang of it and wasn't afraid for my passengers, then that would be cool. But I'd prefer the monorail because there's no actual driving because it's on a track and can't sink. She also asked me if I'd consider working quick service food and beverage, at say Animal Kingdom. And I told her, "I'm gonna have to say no, though I do like frozen bananas." She said, "Yeah, like the frozen frozen bananas at Animal Kingdom." Which caught me off-guard because I wasn't aware of any other frozen bananas being sold, especially when I thought I was referring to the frozen bananas at Animal Kingdom. Anyway. . . . She also asked me at some point about how many roommates I would want and I said either a three bedroom or a four bedroom (5 or 7 roommates), because sometimes half of your room gets kicked out because they're violating wellness codes and all that, so halfway through you might have four guys and four bedrooms, which would be great. And there's a better chance you'll meet some guys you really get a along with well, instead of fewer guys you don't connect with as well.
Then she asked me some hypotheticals, and I almost laughed at the first one because I totally knew she was going to ask me that exact question. "Okay, let's say you're working at Space Mountain and you see a little child come up, and you can tell even before he gets there that he won't be tall enough to ride it. What do you do?" (or something like that). So I said that "I'd apologize first, and I'm not sure on the height requirements for Thunder Mountain, but I'd give them fast passes and tell them about Thunder Mountain and other similar rides." And she said I was the first person who's answered that, which is good, because I'm pretty darn sure that's the best way to handle that situation.
Next she asked me about a roommate situation: "What would you do if all of your roommates were really messy and you were the only clean one? How would you make the room clean?" And I said I'd probably talk to the roommates about being clean and if it got out-of-hand I'd talk to housekeeping or someone about it. "So you'd talk to your roommates about it?" "Yeah." Like that.
Next, or maybe before, or something, she asked me when I'd seen customer service that really stuck out to me--really exceptional--at Disney or elsewhere. I said that that was the sort of thing I associate with Disney . . . and I tried to think of sometime it'd happened, and I couldn't off-hand, so I think I improvised well by saying, "But I can tell you what that would look like." And then she said, "Sure, tell me what that would look like." So I did, I said how it would involved the person spending good time on the issue and being enthusiastic about helping and perhaps getting something for free, like a room upgrade or something. Something like that.
That was about it. I asked her if, should I be accepted, I could request being put in Chatham instead of Vista. She said there were no guarantees, but she'd certainly put that in the system or whatever. I didn't have any other questions, so I just said thanks a lot and that was it. So in two weeks or so, hopefully I'll get my big packet with mouse ears on the front telling me I'm going to be a monorail driver for five months. Or at least attractions at a great ride.
So, now I've gotta wait and check my mail everyday (I hate checking for mail).