We had dinner at BOG before it switched to a prix-fixe menu, and the food and atmosphere were incredible, but we had bad service. Our server neglected us the whole time because she knew the people at the table next to us. She'd bend over talking to them for extended periods of time, with her bottom pointed at my face. It took forever to get out of there because she was so neglectful. My kids were begging for things like water. We'd go up and visit with the Beast between courses and saw him come through 4 times during our meal. I brought my daughter to the entrance at one point and had her run around and dance because she couldn't handle sitting at a table for 2 hours. I thought about talking to a manager to explain how the server didn't earn an 18% tip, but I worried they would just think we were cheap because we were on the free dining plan. So, I tipped her, but I really wish we didn't have to tip her a full 18%. She truly didn't earn it.
We went to Hollywood & Vine for Minnie's Holiday Dine. I'm not sure if this is how they still do it, but when people arrived, they printed a ticket for them and put them in the bottom of a pile. Then they pull from the top. Ours got lost underneath somehow. We waited literally about an hour and a half for a table. Everyone who came after us were getting seated. When someone finally helped us and got us our table, Santa Goofy (who you meet at the entrance) went on break. That's fine; they said we can meet him after. We were seated. Every single character went on break right before our table. They must have had a designated break point or something, but this meant we never knew when characters were coming out and didn't feel comfortable leaving our table to get food, which was REALLY BAD FOOD. It took forever to meet the characters since they all had a break and costume switch. Then, when we finally were getting out of there, we stood in line to see Goofy and a handler came up to get him a break when we were next. I was about to lose it, and I think the handler noticed and realized, so he said one more family and let us go see Goofy before he left on break. It took about 3 hours to eat at this place, and it wasn't worth it.
Lastly, quick service Yak & Yeti food is really bad, too.