We stayed at the Swan 10/10-10/12.
First, the positives. I don't have a single negative thing to say about the common areas. The grounds are beautiful, the location is superb, the pool is absolutely amazing, (better than most Disney deluxe pools by a mile), and the restaurant selection is outstanding. We had a wonderful breakfast at Fresh, I will absolutely eat there again, should we choose to return to WDW property. For the price point, (we booked at a military discount that included 50% off food and beverage as well), I could not possibly have done better at any other Disney World resort. The ability to walk to both EPCOT and DHS is a massive bonus. The bus service to the other parks was adequate, and better than our experience last spring at the Wilderness Lodge.
Now the negatives. Don't expect to get wait service by the pool. It was there, but they were SEVERELY understaffed and overwhelmed. They would walk past you 5 times with trays of drinks, and if you tried to flag them down they'd ignore you. I counted 3 waiters in the entire pool area, and if you've been there, you know that is a HUGE pool area, between the grotto pool, beach, and the lap pool.
Now, as for my room I blame myself. I should have booked an upgraded category. We were put in the west wing, room 372. The hallway outside of the room, and the room itself, were straight out of 1986. The doorways were all dinged up, and the carpet was worn. It looked very much like a cheap motel. The room wasn't awful, although the bathroom needed some serious love, there were cracks and water stains on the ceiling, and it was so tiny that the door barely cleared the toilet. The view, however, was abysmal. Once again, I should have known better, but I didn't realize just how horribly hideous that rusty orange rooftop is. Couldn't they have done SOMETHING to cover that? Everyone on the west wing has to look down on that roof, it's terrible. I didn't throw a fit, because honestly, we spent very little time there, and like I said, it's my fault for not booking a different room category.
We would absolutely stay there again after the room renovations are complete, and in an EPCOT view room.