Does David's tell you if the renter cancels?

[DGsAtBLT]

Now David’s wants me to refund money to a renter who decided to check out early and no one let me know. All of my points are gone and they want me to refund the renter who voluntarily left early. I did not get a refund of the points from dvc and the reservation is over, so there is no chance of getting them back now. My points are gone and I am supposed to make the renter whole?

I have a different perspective than most on this subforum because we are solely renters and not owners. And furthermore, we're renters caught up in this whole mess too. Even still, I don't even think you're morally obligated to return money in this situation, taking the contracts out of the equation for a second.

You are not getting your points back, the renter and Davids have no leg to stand on asking you to work with them in any way, IMO.

 

[Lewisc]

Now David’s wants me to refund money to a renter who decided to check out early and no one let me know. All of my points are gone and they want me to refund the renter who voluntarily left early. I did not get a refund of the points from dvc and the reservation is over, so there is no chance of getting them back now. My points are gone and I am supposed to make the renter whole?

I'd politely suggest David's pay for the refund as a goodwill gesture, at least up to whatever commission they made on the transduction. If you want to be nice go through the motions of contacting member services, getting a denial then tell David's you're sorry nothing can be done.

My first though was David's has a lot of nerve asking. On second thought maybe they are just going through the motions. Normally you don't get a credit if you leave early. I'll contact the member and see what I can do. I'm sorry I checked and I can't issue a refund.

 

[Cyberc1978]

I'd politely suggest David's pay for the refund as a goodwill gesture, at least up to whatever commission they made on the transduction. If you want to be nice go through the motions of contacting member services, getting a denial then tell David's you're sorry nothing can be done.

My first though was David's has a lot of nerve asking. On second thought maybe they are just going through the motions. Normally you don't get a credit if you leave early. I'll contact the member and see what I can do. I'm sorry I checked and I can't issue a refund.

Still David’s should have the b.... to say no can’t do, you checked in and out.

 

[cvjw]

Still David’s should have the b.... to say no can’t do, you checked in and out.

Agreed. They are making me the bad guy and I didn’t do anything. This is an easy one. The renters checked in. The parks were open for the majority of their stay. They voluntarily decided to leave. The resorts were open for their whole stay. No one told me in time to call member services and beg for the points back. I lost the points for the whole time they checked out.

So over David’s.

 

[DGsAtBLT]

Agreed. They are making me the bad guy and I didn’t do anything. This is an easy one. The renters checked in. The parks were open for the majority of their stay. They voluntarily decided to leave. The resorts were open for their whole stay. No one told me in time to call member services and beg for the points back.

So over David’s.

Wouldn't David's portion of the rental be pretty close to covering lost days of a stay cut short? Better than nothing at least. Suggest they send that over to the renter lol.

 

[foreUT]

Now David’s wants me to refund money to a renter who decided to check out early and no one let me know. All of my points are gone and they want me to refund the renter who voluntarily left early. I did not get a refund of the points from dvc and the reservation is over, so there is no chance of getting them back now. My points are gone and I am supposed to make the renter whole?

That's the most insane thing yet! Why would you owe this individual anything? If they felt you were not an important part of the equation when they made the decision to exit, imo, that Is on them. I feel so sad that Owners are being thrown into situations in which they had absolutely zero control.

 

[Cyberc1978]

Agreed. They are making me the bad guy and I didn’t do anything. This is an easy one. The renters checked in. The parks were open for the majority of their stay. They voluntarily decided to leave. The resorts were open for their whole stay. No one told me in time to call member services and beg for the points back. I lost the points for the time whole time they checked out.

So over David’s.

Yeah I can image the conversation between David’s and the renter: sorry the owner won’t refund you so there is nothing our company can do for you.

 

[foreUT]

Now David’s wants me to refund money to a renter who decided to check out early and no one let me know. All of my points are gone and they want me to refund the renter who voluntarily left early. I did not get a refund of the points from dvc and the reservation is over, so there is no chance of getting them back now. My points are gone and I am supposed to make the renter whole?

I wonder if this is the result of a chargeback, not just a request from a disgruntled renter? That a broker would even go so far as to ask for reimbursement from an Owner for something that has NEVER been available to DVC Members (once you check in, your points are gone) makes me wonder if there is some additional aspect to this, unknown to you. IMO, this is such an audacious request it must be just "part of the story."

 

[Van Houten]

Yeah I can image the conversation between David’s and the renter: sorry the owner won’t refund you so there is nothing our company can do for you.

In this situation, I don't even understand why they need to have a protracted discussion with the renter.

On the other hand, here's their response to the renter about a reservation which falls into resort closure timeframe, and will be cancelled by DVC any day now:

The Owner is unable to provide a refund for the funds that they have already received for this reservation.
However, the Owner is willing to re-rent the points

and

Please know that there is a possibility that we might be unable to rent these points due to their expiration date. If we are able to re-rent these points, we will reimburse you once we receive payment from the new family.

 

[DGsAtBLT]

In this situation, I don't even understand why they need to have a protracted discussion with the renter.

On the other hand, here's their response to the renter about a reservation which falls into resort closure timeframe, and will be cancelled by DVC any day now:

and

This kind of stuff is frustrating from this renters perspective because of insurance. Insurance requires us to attempt to get money back from David's first, and by backing down from their no cancellation no refunds no exceptions stance, they're muddying the waters there. I kind of wish they had stood their ground, but do understand why they didn't.

 

[Maddiesmum03]

I really am gobsmacked now at the cheek of David’s. They know DVC does not work like that.....and why even ask for a refund when the renter checked in but decided to leave early. I have my own argument with David’s going on right now, but this made me angry all over again!!!

 

[Sandisw]

Agreed. They are making me the bad guy and I didn’t do anything. This is an easy one. The renters checked in. The parks were open for the majority of their stay. They voluntarily decided to leave. The resorts were open for their whole stay. No one told me in time to call member services and beg for the points back. I lost the points for the time whole time they checked out.

So over David’s.

My gut still tells me he is trying to limit the damage and may even be beginning to believe his contract may not be as iron clad ashe thought?

But, with resorts open, and check in occurring, this is not even close to a questionable situation. Contract fulfilled in all way shapes or forms

 

[Maddiesmum03]

My gut still tells me he is trying to limit the damage and may even be beginning to believe his contract may not be as iron clad ashe thought?

But, with resorts open, and check in occurring, this is not even close to a questionable situation. Contract fulfilled in all way shapes or forms

Agreed. This is the email response I just received to my email questioning the wording of their previous correspondence saying IF they rented the points returned I was LIKELY to receive my 30% owing. It was in several different fonts, they obviously cut and pasted a reply without touching on my question and missing the fact that the renters were to check in on 16th and check out tomorrow so the resort was open the entire time.


“Thank you for your email.

We understand how frustrating this is and we have nothing but empathy and compassion for all Guests and Owners that have been impacted by the COVID19 closures.
We also understand that this is not an ideal situations for anyone involved and are trying to do our best to work towards the best overall solution.

As you know Due to the closure of all Walt Disney World, Disney Vacation Club Resorts, accommodations no longer exist for guests. As these Resorts have been closed and accommodations do not exist The Disney Vacation Club is returning points to DVC Owners.
We are an all sales final policy and due to this unprecedented situation where there was no reservation for them to access, the agreement is no longer valid so we are trying our best.
I would also like to note that as highly suggest to our guests, most did purpose travel insurance however most travel insurance companies do not over "a pandemic" and are opting out of helping the guests.
I am sorry to hear that you would not like to work with us in the future but hope you can understand that we are trying to do everything in our power that ensures the best success.
If we have a new request for those points that have been placed back into the queue we will be in touch”

 

[starry_solo]

My guess is David's needs to do this to show his insurance company and/or credit card company that he did everything he could in order to make the renters "whole."

 

[Cyberc1978]

Agreed. This is the email response I just received to my email questioning the wording of their previous correspondence saying IF they rented the points returned I was LIKELY to receive my 30% owing. It was in several different fonts, they obviously cut and pasted a reply without touching on my question and missing the fact that the renters were to check in on 16th and check out tomorrow so the resort was open the entire time.


“Thank you for your email.

We understand how frustrating this is and we have nothing but empathy and compassion for all Guests and Owners that have been impacted by the COVID19 closures.
We also understand that this is not an ideal situations for anyone involved and are trying to do our best to work towards the best overall solution.

As you know Due to the closure of all Walt Disney World, Disney Vacation Club Resorts, accommodations no longer exist for guests. As these Resorts have been closed and accommodations do not exist The Disney Vacation Club is returning points to DVC Owners.
We are an all sales final policy and due to this unprecedented situation where there was no reservation for them to access, the agreement is no longer valid so we are trying our best.
I would also like to note that as highly suggest to our guests, most did purpose travel insurance however most travel insurance companies do not over "a pandemic" and are opting out of helping the guests.
I am sorry to hear that you would not like to work with us in the future but hope you can understand that we are trying to do everything in our power that ensures the best success.
If we have a new request for those points that have been placed back into the queue we will be in touch”

it looks like they are admitting that their contract is no longer valid so they are trying to recoup as many funds as possible.

‘’best success‘’ is that for the renters, themselves as it’s certainly not for the owner.

I would recommend not to re-rent those points as you seem to have a high risk of not getting paid.

 

[Cyberc1978]

My guess is David's needs to do this to show his insurance company and/or credit card company that he did everything he could in order to make the renters "whole."

That could also be a possibility. In order to receive full coverage David’s needs to do almost whatever it takes to recoup funds or new reservations for renters regardless of owners.

 

[Maddiesmum03]

it looks like they are admitting that their contract is no longer valid so they are trying to recoup as many funds as possible.

‘’best success‘’ is that for the renters, themselves as it’s certainly not for the owner.

I would recommend not to re-rent those points as you seem to have a high risk of not getting paid.

Agreed. I will not re rent the points without them paying me the money they owe me. They will just have to rely on me wanting to do the right thing for the renters and honouring a new reservation. I will not risk them using the points and still leaving me out of pocket.

 

[Sandisw]

Agreed. This is the email response I just received to my email questioning the wording of their previous correspondence saying IF they rented the points returned I was LIKELY to receive my 30% owing. It was in several different fonts, they obviously cut and pasted a reply without touching on my question and missing the fact that the renters were to check in on 16th and check out tomorrow so the resort was open the entire time.


“Thank you for your email.

We understand how frustrating this is and we have nothing but empathy and compassion for all Guests and Owners that have been impacted by the COVID19 closures.
We also understand that this is not an ideal situations for anyone involved and are trying to do our best to work towards the best overall solution.

As you know Due to the closure of all Walt Disney World, Disney Vacation Club Resorts, accommodations no longer exist for guests. As these Resorts have been closed and accommodations do not exist The Disney Vacation Club is returning points to DVC Owners.
We are an all sales final policy and due to this unprecedented situation where there was no reservation for them to access, the agreement is no longer valid so we are trying our best.
I would also like to note that as highly suggest to our guests, most did purpose travel insurance however most travel insurance companies do not over "a pandemic" and are opting out of helping the guests.
I am sorry to hear that you would not like to work with us in the future but hope you can understand that we are trying to do everything in our power that ensures the best success.
If we have a new request for those points that have been placed back into the queue we will be in touch”

Just based on this, it appear to me, unless I am reading it wrong, that he is admitting that because the resorts are closed, and the renter can’t check in, the agreement with the renter is not valid,

Sounds like even renters with insurance are not covered, I got taken to task for suggesting that a contract that can’t deliver the product could be deemed null and void,

If David’s is sending this out to owners, it’s seem to me he is concerned that non refundable does not apply when you can’t fulfill the terms of the contract

 

[Maddiesmum03]

Just based on this, it appear to me, unless I am reading it wrong, that he is admitting that because the resorts are closed, and the renter can’t check in, the agreement with the renter is not valid,

Sounds like even renters with insurance are not covered, I got taken to task for suggesting that a contract that can’t deliver the product could be deemed null and void,

If David’s is sending this out to owners, it’s seem to me he is concerned that non refundable does not apply when you can’t fulfill the terms of the contract

I guess you are right, but my point is that this response is invalid for the circumstances of my rental as the resort was open. The reservation for mid April will be different ,if the resorts are still closed which everyone is guessing they will be.

 

[Sandisw]

I guess you are right, but my point is that this response is invalid for the circumstances of my rental as the resort was open. The reservation for mid April will be different ,if the resorts are still closed which everyone is guessing they will be.

Absolutely. I should have addressed that part of your post! For me, any dates up to and including March 20th, are a fulfillment of the contract as written. Guests could check in. Any choice not to was on the renter legally.

If your renters had the ability to go to the resort, then you are due your 30% and if you want to allow the renters access to those points again, assuming you got some, before they expire, you can. But to expect you to is not right,

I think this is Going to severely limit this brokers business, even if it does survive because I am going to bet there will be way more unhappy renters and owners when this is all done.