Cruise and Theme Park Operational Updates due to Coronavirus

[Raggou]

Interesting, I just got a 2nd and different ADR Cancellation email. As it is different that what has been previously posted, I'll include it here:


Hello Kevin,

As we plan for the reopening of our Disney Resort hotels and Theme Parks, we are keeping the wellbeing of our Guests and Cast in mind. To manage capacity and foster physical distancing during this unprecedented period, at reopen we will be changing - and suspending - some dining and other experience bookings.

As a result of limited capacity, we have made the difficult decision to cancel existing dining reservations and experience bookings.

We’re putting a great deal of thought into helping you return to the magic and appreciate your patience. We look forward to welcoming you again soon.

​

Your Cancellation Confirmation Number is 501361180928

​

Reservation for 2 on 7/7/2020

Chef Art Smith's Homecomin' - Disney Springs

11:00 AM

​

Reservation Contact

My reservations have dissapeared but no email yet

 

[DGsAtBLT]

I think indoor mask relaxation zones make a lot of sense .

There isn’t really too much available completely outdoors (Tomorrowland Terrace is unique like that) to allow people to hang out and take a breather without a mask on in large numbers and with the ability to be a monitored area. Plus it’s HOT. The A/C is pretty important IMO. And I’m sure they will keep people distanced enough inside that it’s no different than taking your mask off to eat at a restaurant.

So funny how the concern has been it’s too hot to wear masks in Florida, and now they’re giving you an indoor place to safely hang out without it and complaints there too.

 

[tlmadden73]

That’s how I feel. It’s like ppl have lost all semblance of common sense. And you don’t need these areas if you don’t make ppl walk around outside with masks! Require them in all indoor locations & queue lines & let if be.

I feel Disney is trying WAY too hard to accommodate "social distancing" and masks in their parks.

If someone is willing to take the RISK of going to a very crowded theme park and come in close contact with way more people than they have for the last 3-4 months are obviously OK with being potentially infected. Just open up the parks at reduced capacity and let the guests make their own decisions on social distancing. You'd probably be surprised how people will just do that on their own. I mean .. no one wants to sit right next to people in theatre attractions so much cast members have to repeatedly TELL people to do that! We naturally socially distance ourselves. None of us want to be shoulder-to-shoulder watching fireworks or parades, but they parks are so crowded there is no choice.

How things go at Universal will be very telling. What if Universal after a month just ditches the mask requirement (either because it seems like it isn't needed anymore or because most people are just ignoring it)? Will Disney follow suit?

 

[SaintsManiac]

I think indoor mask relaxation zones make a lot of sense .

There isn’t really too much available completely outdoors (Tomorrowland Terrace is unique like that) to allow people to hang out and take a breather without a mask on in large numbers and with the ability to be a monitored area. Plus it’s HOT. The A/C is pretty important IMO. And I’m sure they will keep people distanced enough inside that it’s no different than taking your mask off to eat at a restaurant.

So funny how the concern has been it’s too hot to wear masks in Florida, and now they’re giving you an indoor place to safely hang out without it and complaints there too.

They gonna complain no matter what.

 

[Krandor]

Just some info on Universal previews
M&G they have a specific marker where you can stand and get a pic. The TM will give a person 1 warning if they get close, if the guest gets close again the character has to be taken off stage
The character attendant cannot take a picture for you
TM were stopping guests that were walking and drinking and asked them to step to the side, finish drinking and put their mask back on

thst last line would be horrible for Epcot World showcase.

 

[DGsAtBLT]

I feel Disney is trying WAY too hard to accommodate "social distancing" and masks in their parks.

If someone is willing to take the RISK of going to a very crowded theme park and come in close contact with way more people than they have for the last 3-4 months are obviously OK with being potentially infected. Just open up the parks at reduced capacity and let the guests make their own decisions on social distancing. You'd probably be surprised how people will just do that on their own. I mean .. no one wants to sit right next to people in theatre attractions so much cast members have to repeatedly TELL people to do that! We naturally socially distance ourselves. None of us want to be shoulder-to-shoulder watching fireworks or parades, but they parks are so crowded there is no choice.

How things go at Universal will be very telling. What if Universal after a month just ditches the mask requirement (either because it seems like it isn't needed anymore or because most people are just ignoring it)? Will Disney follow suit?

Disney is not going to put their CM’s and their reputation on the line to let people do whatever the heck they want at their own risk because people don’t like masks and distancing.

It is what it is. There are lots of places you can go and take all the risks you want without being told what to do. Disney (and Universal) are not one of them for the time being.

 

[CastAStone]

I went to Open Table and re-booked my reservations for Boathouse, Wine Bar George, Raglan Road and Morimoto. Just an idea if you really to secure something.

For most (not all) of the Disney Springs restaurants, Open Table has a WAY better cancellation policy anyway. As an example, you can cancel Raglan Road until 3PM day of with no penalty through Open Table, but only until midnight the night before with Disney.

 

[Bibbobboo2u]

Just called UT and confirmed that they stopped selling WDW tickets a couple of hours ago, so If you don't have tickets now, I don't know where you might be able to get them at this point!

 

[LSUmiss]

thst last line would be horrible for Epcot World showcase.

Oh how ridiculous. This just keeps getting more & more absurd.

 

[CastAStone]

I think indoor mask relaxation zones make a lot of sense .

There isn’t really too much available completely outdoors (Tomorrowland Terrace is unique like that) to allow people to hang out and take a breather without a mask on in large numbers and with the ability to be a monitored area. Plus it’s HOT. The A/C is pretty important IMO. And I’m sure they will keep people distanced enough inside that it’s no different than taking your mask off to eat at a restaurant.

So funny how the concern has been it’s too hot to wear masks in Florida, and now they’re giving you an indoor place to safely hang out without it and complaints there too.

Just a "The Purge" building with no CMs (their exposure risk is why they're mandating masks, I'm sure) , where you can take your mask off, smoke, and walk around barefoot.

I suggest they use the Disney Jr Dance Party building at DHS. Leave the music on.

 

[CastAStone]

Just called UT and confirmed that they stopped selling WDW tickets a couple of hours ago, so If you don't have tickets now, I don't know where you might be able to get them at this point!

Park Savers still appears to have some inventory on their website, but I didn't try completing the purchase to see for sure.

 

[crayon3448]

Just some info on Universal previews
M&G they have a specific marker where you can stand and get a pic. The TM will give a person 1 warning if they get close, if the guest gets close again the character has to be taken off stage
The character attendant cannot take a picture for you
TM were stopping guests that were walking and drinking and asked them to step to the side, finish drinking and put their mask back on

Hmm I wasn't thinking of this! We weren't going to get photopass due to lack of M&Gs but I'm sure CMs and other visitors won't take any photos for us since no one wants to touch the phones or cameras of others. So if we want all of our family to be in a shot, we'll need to get it.

 

[CastAStone]

Just called UT and confirmed that they stopped selling WDW tickets a couple of hours ago, so If you don't have tickets now, I don't know where you might be able to get them at this point!

PS you can see the list of sites that Touringplans trusts for 3rd party tickets whether you are a subscriber or not at https://touringplans.com/walt-disney-world/ticket-calculator - some of these might have some for sale still.

 

[Arguetafamily]

Park Savers still appears to have some inventory on their website, but I didn't try completing the purchase to see for sure.

We purchased 2 day park hoppers, hoping to do all four parks in those two days...I have been debating to just go ahead and buy 2 additional days just in case. I think I will do that now. Thanks for the info!

 

[Anna_Sh]

I feel Disney is trying WAY too hard to accommodate "social distancing" and masks in their parks.

If someone is willing to take the RISK of going to a very crowded theme park and come in close contact with way more people than they have for the last 3-4 months are obviously OK with being potentially infected. Just open up the parks at reduced capacity and let the guests make their own decisions on social distancing. You'd probably be surprised how people will just do that on their own. I mean .. no one wants to sit right next to people in theatre attractions so much cast members have to repeatedly TELL people to do that! We naturally socially distance ourselves. None of us want to be shoulder-to-shoulder watching fireworks or parades, but they parks are so crowded there is no choice.

How things go at Universal will be very telling. What if Universal after a month just ditches the mask requirement (either because it seems like it isn't needed anymore or because most people are just ignoring it)? Will Disney follow suit?

FYI, I plan to go to Disney, and I am absolutely NOT ok “with being potentially infected.” If everyone wears their masks as Disney is requiring and practices social distancing, there should be very little risk.

 

[Mal6586]

Just called UT and confirmed that they stopped selling WDW tickets a couple of hours ago, so If you don't have tickets now, I don't know where you might be able to get them at this point!

I did see some of the 3-Day tickets at my local Kroger last week, so if you're really looking, maybe try your grocery stores. They've probably not been told to pull them.

 

[courtney1188]

I know many of us annual passholders who aren't sure we feel safe revisiting when they open, or have difficult logistics due to distance, have been wondering if we'll get any options beyond the partial refund or extension. Thought I would share the response I received today from guest services. No new info, but honest and gives a potential time frame of when to check back with them.

"You asked some great questions. Currently, the honest answer is I don't know. I do know our systems are not set up to freeze or put a hold on membership as of course, this has never happened before. This are changing and updating regularly as you can imagine there is a lot of planning and developing safety protocols in alliance with the CDC, local and federal government.

Any exceptions made would be on a case by case basis and not for everyone on social media. A lot of them are correct, they have 2 options. Our international Guests currently have the same options that are listed for everyone. Answer for the travel band guests and international guests is something I have asked about and have been told This is new territory for people around the world and much is still unknown. We encourage our Annual Passholders to wait until we are closer to reopening the Parks as we will have more definitive information at that time.

Please visit Walt Disney World® Operations for the most up-to-date information available.

So I am going to ask that you give us a call back around the end of July. Hopefully, we will have a lot more answers than we have now.

I do wish you a day of wonder and magic. "

 

[tlmadden73]

Disney is not going to put their CM’s and their reputation on the line to let people do whatever the heck they want at their own risk because people don’t like masks and distancing.

It is what it is. There are lots of places you can go and take all the risks you want without being told what to do. Disney (and Universal) are not one of them for the time being.

I get that .. I'm just saying that there is a point where the restrictions are so .. restricting that a business is making it way too inconvenient for guests to enjoy your product. This is potentially okay in the short term, in the long-term these restrictions could be tarnishing the product you are trying to sell.

It'd be like going to the movies and they said "To prevent potential virus spread we are only showing 1/2 of the movie so you aren't in contact with other people for too long". Not many people will pay to go see a movie under those conditions even though it is "safer" .. so most theaters won't open until they can open "normally" just maybe at a reduced capacity.

 

[chicagoshannon]

I think indoor mask relaxation zones make a lot of sense .

There isn’t really too much available completely outdoors (Tomorrowland Terrace is unique like that) to allow people to hang out and take a breather without a mask on in large numbers and with the ability to be a monitored area. Plus it’s HOT. The A/C is pretty important IMO. And I’m sure they will keep people distanced enough inside that it’s no different than taking your mask off to eat at a restaurant.

So funny how the concern has been it’s too hot to wear masks in Florida, and now they’re giving you an indoor place to safely hang out without it and complaints there too.

I love that there will possibly be an indoor A/C area to take off masks. However, if it was about safety masks would be required indoors but not oudoors since it is extremely hard to pass the virus in a wide open outdoor space. That's all I'm going to say about M's I promise.

 

[chicagoshannon]

I know many of us annual passholders who aren't sure we feel safe revisiting when they open, or have difficult logistics due to distance, have been wondering if we'll get any options beyond the partial refund or extension. Thought I would share the response I received today from guest services. No new info, but honest and gives a potential time frame of when to check back with them.

"You asked some great questions. Currently, the honest answer is I don't know. I do know our systems are not set up to freeze or put a hold on membership as of course, this has never happened before. This are changing and updating regularly as you can imagine there is a lot of planning and developing safety protocols in alliance with the CDC, local and federal government.

Any exceptions made would be on a case by case basis and not for everyone on social media. A lot of them are correct, they have 2 options. Our international Guests currently have the same options that are listed for everyone. Answer for the travel band guests and international guests is something I have asked about and have been told This is new territory for people around the world and much is still unknown. We encourage our Annual Passholders to wait until we are closer to reopening the Parks as we will have more definitive information at that time.

Please visit Walt Disney World® Operations for the most up-to-date information available.

So I am going to ask that you give us a call back around the end of July. Hopefully, we will have a lot more answers than we have now.

I do wish you a day of wonder and magic. "

That's great. I'm thinking she meant call back at the end of June though maybe. I would hope Disney would work with international passholders as it's not your fault that you're not allowed to travel out of country.