that. is. insane. Sorry OP - what a hassle. Utterly ridiculous that you can't cancel a ressie online. Is this 2021 or 1981?Does anyone have issues with not being able to cancel Steakhouse 71? I have two reservations that are requiring me to call and of course there is a 4-hour wait but it has to be today or I get $160.00 charge ($10x8x2) for breakfast and dinner.
Can you move it to another date in the future? Do that, then see if you can cancel online.
There is a change button but I get but when I click it I get an online error
Did you try calling the dining line and using the automated system? I think it will let you punch in your reservation # for cancellation or modification. This worked once for me when I had DH as the lead on one ADR so I couldn't cancel through my MDE.