Once the title company submits it for recording and it is done, they send the documents to MA to have the membership set up. One department does that. Once the account is created, then they send the information to MS, who has CM's who load the points into the new owners account.
It can take time for each step. Once the account is created and you get the Club ID and Activation Code to set up the website log in, you can then call MS (give it at least a few days) to get the points loaded, if they don't load on their own.
Sometimes, a CM will tell you they can't help, so just hang up and call back.