UPDATE: After some more research and calling DVC again, I spoke to someone in member services who looked deeply into the issue and found the points, and added them to my account (thank you @KAT4DISNEY for the suggestion, and @Sandisw for casting doubt on the coincidence of this being another deliberate seller action).
I've stripped the broker's name from this post in fairness, although I do still feel as though they have been opaque and non-communicative. As far as I can tell, this appears to be Disney's error in account setup, and a couple initial unhelpful calls with DVC Member Services.
The contract in question is $240-$25684-100-VGC-Jun-100/23, 200/24, 100/25- sent 11/3, passed 11/29, closed 12/20. DVC setup this week.
After some holiday delays and hearing conflicting information from Disney, I finally got access to my points, where my actual points were 0/23, 200/24, 100/25
This contract was originally listed as a 200/23, 100/24, 100/25. I asked the agent if the seller would be open to banking the 2023 points to 2024, and they agreed as part of the sale. Whether or not this was actually a 100/100/100 all along and it was a lie from the start, I don't know.
As others have discussed, my contract has a clause that all points must not be used before closing, and any used points will be paid at $25/point, etc. But as I was unable to verify the points myself until ~2 weeks after closing, the funds have already been dispersed.
The close was actually delayed a bit to 12/20 because I was waiting and insisting that I get to see a point summary, as I was hoping to get some last minute use out of the 2023 points, and the title company finally confirmed with me that (the broker) checked it and confirmed they were correct.
I've highlighted this discrepancy to (the broker) and (the title company), and cited the relevant lines in the contract.
What could I have done to avoid or prevent this?
I've stripped the broker's name from this post in fairness, although I do still feel as though they have been opaque and non-communicative. As far as I can tell, this appears to be Disney's error in account setup, and a couple initial unhelpful calls with DVC Member Services.
The contract in question is $240-$25684-100-VGC-Jun-100/23, 200/24, 100/25- sent 11/3, passed 11/29, closed 12/20. DVC setup this week.
After some holiday delays and hearing conflicting information from Disney, I finally got access to my points, where my actual points were 0/23, 200/24, 100/25
This contract was originally listed as a 200/23, 100/24, 100/25. I asked the agent if the seller would be open to banking the 2023 points to 2024, and they agreed as part of the sale. Whether or not this was actually a 100/100/100 all along and it was a lie from the start, I don't know.
As others have discussed, my contract has a clause that all points must not be used before closing, and any used points will be paid at $25/point, etc. But as I was unable to verify the points myself until ~2 weeks after closing, the funds have already been dispersed.
The close was actually delayed a bit to 12/20 because I was waiting and insisting that I get to see a point summary, as I was hoping to get some last minute use out of the 2023 points, and the title company finally confirmed with me that (the broker) checked it and confirmed they were correct.
I've highlighted this discrepancy to (the broker) and (the title company), and cited the relevant lines in the contract.
What could I have done to avoid or prevent this?
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