https://www.latimes.com/travel/story/2019-11-21/super-shuttle-cancels-lax-reservations
SuperShuttle suspends service to and from LAX over insurance problems
NOV. 21, 2019
4:31 PM
SuperShuttle customers with reservations for rides to and from Los Angeles International Airport apparently were out of luck for a second day Friday. The airport ride service suspended operations Thursday at this and other California sites for being out of compliance with state insurance requirements.
Nov. 16, 2019
“SuperShuttle’s operating permit is currently suspended because they are not in compliance with [California Public Utilities Commission] insurance requirements,” commission spokeswoman Terrie Prosper wrote in an email Thursday. “SuperShuttle is working on resolving the issue.” Prosper said the suspension affects a 280 SuperShuttle operations across the state but didn’t specify which ones.
To check on the status of your SuperShuttle reservation, go online to SuperShuttle LAX or call (800) 258-3826.
Prime Time Shuttle tweeted out that the company would be happy to take SuperShuttle customers to LAX, offering a $5 discount code to boot.
Mark Lundy at SuperShuttle’s Phoenix office said the company is aware of the suspension and that “the local office is working on it.” There was no word on when reservations would be resumed.
LAX received a call Wednesday saying that a change in insurance carriers may have caused a problem for SuperShuttle to operate as a transportation charter party, said Becca Doten, media director at Los Angeles World Airports.
SuperShuttle also services Santa Ana’s airport. “We are aware of SuperShuttle’s service cancellation to LAX; service to John Wayne Airport is not affected,” airport spokeswoman Tricia Landquist wrote in an email Thursday.
An operator at the reservation center for SuperShuttle, whose blue vans with yellow script have been serving riders for 35 years, according to its website, said Thursday that “for today, we have canceled all reservations due to operational capacity.” The operator could not place future reservations and didn’t know when Super Shuttle reservations would resume.
Dec. 1, the end of the traditional long weekend, may see as many as 3.1 million passengers, the group said.