Had nothing to do with billing practices. Had to do with two different computer systems that didn't talk to each other well and employees that were either stupid or not trained well. In almost all, like 98%+ of affected cases, the customer called in to extend their rental, the data got modified in the billing system but not the one that keeps track of the vehicles. Then an automated process would report the cars stolen if the second system didn't see the vehicle returned in 5 days. The local LEA, would then take the system generated stolen car report, do no investigation and get judges to rubber stamp an arrest warrant. Or license plate readers would see the car, see it was flagged as stolen and whoever was driving would be stopped. From there what happened was dependent on the jurisdiction, training and professionalism of the LEA.
Do these companies have a penalty for canceling the same day? I thought I read that somewhere it had to be 24 hours(unless I read it wrong)
Depends on the company and the specific code used. I believe during the height of the car rental apocolypse some companies were putting out there cancellation fees.
We are renting from Hertz and have a gold card and all information is on the reservation. You mentioned a board with names on it. Would you explain this for me please.
When you walk up to the little hut in the garage there is a board with either first initial and last name or first name and last initial and either a spot number, aisle you can choose from or see desk. It looks like what the departures boards used to look like in airports. If it has a spot number you go there and your car is there. If it says Gold, Five Star or PC you go that aisle and pick any vehicle there. If it says see desk, you haven't been assigned a car because there is an issue and you should get in line at the hut to discuss.
Thank you so much.
Want to let you know. I contacted HERTZ. I also booked with carrentalsavers. My reservation comes up on the Hertz site as well as my Gold Card info. They said go to the garage with ID and license. I always take the confirmation as well. I'll post when I get back and let you know how it goes. In your case, it might have something to do with the VISA code.
When are you travelling? We leave next Tuesday and I booked with carrentalsavers as well. Our reservation is on the Hertz site and gold as well. Hopefully we can avoid the crowds inside the terminal.
