Every time I call I'm on hold forever. It doesn't seem to matter when I call. It's a very frustrating experience. The last time I called, mid-day a few weeks ago, I was only on hold for about 5 minutes. Then the CM was having trouble with her computer so she put me back on hold. I waited patiently for nearly 20 minutes when I suddenly got disconnected! I wonder if she was having such a computer issue she thought it would be best to just disconnect me. I think I'm joking about that, but maybe it's true! I had to call back and wait 15 minutes again for my call to be answered. Calling Disney is very frustrating and time-consuming!