DisneyWishes14
DIS Veteran
- Joined
- Nov 21, 2011
I respect the opinions of the others, but here is mine. If you don't like Disney's servers offering your children options that cost extra without telling them what it costs or asking for your approval, then by all means, you should give that feedback to Disney.
I suppose Disney can "Upsell" if they want to, but if you don't like their tactics, you should tell them so. I personally hate always having to ask a server, "is that extra?" It hurts the company in the long run, IMO.
Now that you've had that experience, you will no doubt teach your children to ask if costs extra or be prepared to do it for them if they forget.
It's like the old saying, "Fool me once, shame on you. Fool me twice, shame on me."
They fooled you once. Don't feel bad. You'll be ready for them next time. But it is sad that Disney has chosen to pursue a policy that makes their customers feel like they have to be "on guard" and that it is all on the customer to protect their wallets. And it is certainly your right to tell Disney that you don't enjoy being made to feel that way.
All OP had to do was read the menus sitting in front of her to know the cost of the lemonade. It's amazing how people can't take responsibility for their own actions.