I need to chip in here. THIS HAPPENED TO ME ON FRIDAY ALSO!!! We booked our 2 bedroom on OCT 4th. We are booked for Mar 31- Apr 7 I called back and they offered me a place at blue tree, but the thing is we booked my parents at CP in a 1 bedroom so now they are at CP and we are at blue tree. I spend LOTS of time picking the perfect resort, we even thought about Disney but we needed a 2 bedroom because we have a small child and we stayed on Universal property last year in 1 room and she wanted to get up every day at 4am so she needed her own room, for all of our sanity!!!! Anyways, I pick the resort very carefully, because for me that is part of the vacation and now he just wants to switch it on me, and leave my parents at the other resort.
Anyways, I don't think that Blue Tree looks any where near as nice as CP and tell him about my parents and that I want a 2 bedroom for them for my trouble and he LAUGHED AT ME!!! I tell him, wrongly I know, "dont laught at me you little idiot" and he tells me that he will just go ahead and cancel my reservations right there and I will be left with nothing and that his manager, the VP of the company, would back him up on his decision!!! WHAT? Are you kidding me? My kids have been looking forward to this for months, and I have taken leave.
I searched all day friday online and sat and finally found something better, but for double the price. GRRR!!!! I am still soooooo furious. After I get final confirmation from this new resort I am going to talk to the Boss at HK. Although I should not have called him a name, he is the CS and should definately not have laughed at me.
Disneymomto3 who did you speak to to get this new reservation? I need help here!!!